Lobby Bar Security: Safe Guests, Superb Service

Wildhorse Resort & Casino; Pendleton, Northern (OR, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Wildhorse Resort Casino in Pendleton, OR is seeking a security-focused team member responsible for safe alcohol service and compliance with OLCC regulations. You will monitor bars and gaming floors, assist management with crowd control, and support casino staff to maintain a secure environment.

Requirements include a high school diploma or GED, at least six months of security or related experience, ability to detain disorderly guests when needed, and obtaining a Food Handler's and OLCC

Qualifications

• Six (6) months of Security, Law Enforcement, or Military service experience.
• Must possess or obtain a Food Handler's certificate and an OLCC certificate within 30 days of employment.
• Requires a High-Security Gaming License clearance.
• Must be at least 21 years of age.

Responsibilities

• Promotes exemplary guest service standards through prompt, efficient, and friendly service.
• Check the ID of all guests who look below the age of 30.
• Helps keep assigned areas and walkways clear of empty cups and trash.
• Prevents customers from leaving or entering the casino and alcoholic-free areas with alcoholic beverages.
• Assists management in identifying potential issues that may include intoxicated customers, possible altercations involving customers, and/or any illegal activity.
• Cuts off and removes any alcoholic drinks from an intoxicated customer. Follows established notification procedures.
• Assists casino security in the removal of problem customers from the casino.
• Enforces alcohol service times with guests, assists with closing time, and removes alcoholic beverages.
• Fill out the alcohol incident log book at the end of each shift and any security reports as needed.
• Make sure minors stay on the assigned pathway through the casino floor.
• Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the manager.
• Adheres to company policies, regulatory laws, codes, department procedures, safety codes, etc.
• Ensures that operations of equipment, tools, and materials are handled safely.
• Promotes internal guest service standards with courteous and respectful behavior with co-workers.
• Keeps calm and level-headed under stressful situations.
• Obtains a First Aid and CPR certification within 30 days of employment.
• Performs other duties as assigned.

Skills

Security experience

Communication

Auditory acuity

Physical fitness

First Aid & CPR

Food Handler's cert & OLCC cert

Education

High School Diploma or GED

Job description

Wildhorse Resort Casino in Pendleton, OR is seeking a security-focused team member responsible for safe alcohol service and compliance with OLCC regulations. You will monitor bars and gaming floors, assist management with crowd control, and support casino staff to maintain a secure environment.

Requirements include a high school diploma or GED, at least six months of security or related experience, ability to detain disorderly guests when needed, and obtaining a Food Handler's and OLCC