Lobby Attendant | Hotel Du Pont | Wilmington, DE |

PM Hotel Group; Wilmington (DE); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

PM Hotel Group in Wilmington, DE is seeking a friendly front desk/guest services associate. You’ll welcome guests, assist with luggage, share local area information, and use guests’ names to create a welcoming experience.

Be ready to stand and move, interact with guests politely at all times, and promote hotel amenities. Prior experience is preferred but a positive attitude and people skills are essential; training will be provided. This role offers competitive pay and hotel discounts.

Qualifications

• High School diploma or equivalent.
• 3–6 months of related experience preferred.
• Must be a people-person and able to interact with guests politely.

Responsibilities

• Greet guests with a smile and provide a friendly welcome.
• Show guests to their rooms and assist with luggage.
• Check luggage for day and overnight storage and promote hotel amenities.

Skills

Customer service

People skills

Education

High School diploma or equivalent

Job description

What You’ll Do:

You are the first connection that our guests have to our hotel and a vital contributor to the success of their experience. You are responsible for assisting arriving and departing guests with luggage and provide information regarding the property and local area. You will use the guest's name to make them feel welcome and important. You will help acclimate guests to the hotel and be sure they know you are there to help them with whatever they may need.

Additional daily responsibilities include:

• Greeting every guest with a smile and a friendly greeting.
• Show guests to their room and assist with their luggage.
• Check luggage for hotel guests both for day and overnight storage. Promoting the amenities and services of the hotel and be an ambassador for our city. You will know the neighborhood and be able to provide directions and suggestions for dining and entertainment.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner.

When You’re Here:

Be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.