Lobby Attendant - DoubleTree by Hilton Ocean Point Resort

Colwen Management Inc; Sunny Isles Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a friendly and detail-oriented Lobby Attendant to join their team at a premier resort. In this role, you will ensure the cleanliness and appearance of the hotel's public areas while providing essential support to the housekeeping team. Your responsibilities will include maintaining high standards of cleanliness, responding to guest requests, and assisting with various tasks to enhance guest satisfaction. This position offers an exciting opportunity to contribute to a welcoming environment while working in a dynamic team. If you have a passion for customer service and a keen eye for detail, this role is perfect for you.

Benefits

Medical Insurance with Company-Funded HRA

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

Employee Assistance Program

401K Plan with Employer Match

Hotel Discount Travel Program

Exclusive Associate Discounts

Training and Development Programs

Qualifications

• Proven experience as a cleaner or housekeeper preferred.
• Ability to work with little supervision and maintain a high level of performance.

Responsibilities

• Maintain cleanliness of hotel public areas and assist housekeeping.
• Respond promptly to guest requests and maintain high standards.

Skills

Customer Service Skills

Attention to Detail

Ability to Work Independently

Time Management

Education

High School Diploma or equivalent

Job description

Lobby Attendant - DoubleTree by Hilton Ocean Point Resort

Requisition Number: LOBBY003226

Apply now

• Posted: April 22, 2025
• Full-Time

Locations

DoubleTree by Hilton Ocean Point Resort
17375 Collins Ave
Sunny Isles Beach, FL 33160, USA

DoubleTree by Hilton Ocean Point Resort, a Colwen Hotels Property, is seeking a friendly and detail-oriented Lobby Attendant to join our team. In this position you will be responsible for maintaining the cleanliness and appearance of the hotel public areas and providing assistance to the housekeeping team with stocking and delivery of supplies. To be successful in this role, you should be able to manage various tasks daily to ensure great customer service and that our operations run smoothly.

General Responsibilities:

• Receive list of assignments and/or shift checklist from MOD and prioritize items
• Respond promptly to requests from guests and other departments
• Check the inventory of cleaning cart and add necessary supplies; transport cart to assigned work areas
• Clean and maintain the appearance of the exterior of hotel including but not limited to, sidewalks, awning poles, signage and hotel entrance
• Deep cleaning of assigned areas of hotel including, but not limited to, shampooing of rooms and public area carpets, window washing, light fixtures and guest elevators
• Clean and maintain back of house area including, but not limited to, employee break room, executive offices, hotel laundry area and employee restroom
• Dust, polish furniture and remove marks /stains from walls and furnishing
• Remove all trash, dirty linens, towels and room service items from public areas
• Vacuum carpets and clean floors
• Deliver items to guest rooms upon request from front desk
• Ensure soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels
• Clean guest rooms on occasion
• Notify maintenance department of needed maintenance or repairs
• Clean and set up function /meeting rooms according to function sheets
• Move and arrange furniture, turn mattresses
• Empty trash receptacles and transport trash to dumpster
• Take found items to designated lost and found area
• Provide support to room attendants
• Perform other duties as assigned

Requirements:

• Proven experience as a cleaner or housekeeper preferred
• Perform consistent work at the highest standard
• Remain discreet and respect privacy of guests
• Work quickly without compromising quality
• Ability to work with little supervision and maintain a high level of performance
• Excellent customer service skills, pleasant and friendly
• Detail oriented and thorough
• Willingness to work rotational 7-day work cycle, including evenings, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V