Lobby Attendant

Aparium Hotel Group; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Lobby Attendant to join their dynamic team. In this pivotal role, you will ensure the cleanliness and presentation of the hotel's public spaces, making a lasting impression on guests. Your attention to detail and excellent customer service skills will be crucial as you collaborate with various departments to maintain high standards. This position offers a unique opportunity to be part of a vibrant hotel environment, where your contributions directly enhance the guest experience. If you are passionate about cleanliness and hospitality, this role is perfect for you!

Benefits

Paid Vacation

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

401(k) Retirement Plan

Paid Time Off to Volunteer

Diversity and Inclusion Initiatives

Qualifications

• Strong customer service skills and attention to detail are essential.
• Previous experience in housekeeping is preferred.

Responsibilities

• Maintain cleanliness of public areas and assist housekeepers.
• Interact with guests and uphold hotel standards.

Skills

Customer Service Skills

Cleaning Knowledge

Interpersonal Skills

Attention to Detail

Adaptability

Education

Previous Housekeeping Experience

Job description

LOBBY ATTENDANT
Reports to Housekeeping Manager, position is non-exempt.

THE ROLE

The Lobby Attendant reports to the Housekeeping Manager and is a vital member of our public area team. They are responsible for maintaining the pristine appearance and cleanliness of all public spaces, with particular focus on our lobby, common areas, public restrooms, and rooftop spaces. Working alongside the restaurant team, they also ensure the surrounding dining areas meet our exacting standards. This position requires an eye for detail and an understanding that first impressions matter. The Lobby Attendant is often one of our most visible team members, interacting with guests throughout their shifts while maintaining our public spaces. They must possess excellent customer service skills, demonstrate thorough cleaning knowledge, and understand the importance of presentation in a luxury hotel environment. This role is truly essential to the hotel's success, as they impact every guest's experience from the moment they enter our property. The ideal candidate will have strong interpersonal skills and the ability to work harmoniously with all departments while maintaining our high standards of cleanliness and presentation.

WHAT'S IN IT FOR YOU

• $24 hourly rate
• Paid Vacation, Seattle Paid Sick and Safe Time and Holidays
• Medical, Dental, Vision, and Pet Insurance
• 401(k) Retirement Plan with employer match
• Paid time off to volunteer for the causes you care about in your community
• Strong sense of belonging through diversity, equity, and inclusion

WHAT YOU WILL DO

• Uphold and role model the company’s principles of People, Place and Character
• Use discretion and respect the privacy of the hotel’s clients and guests
• Assist the cleaning of guest rooms behind the scenes by the housekeepers
• Clean hallways, floors, doorways and assist with removing trash
• Assist with needs of the housekeepers during shifts to remove linen and other required tasks
• Practice proper safety protocols while cleaning guest rooms, stocking linen and terry and completing assigned checklists
• Collaborate with Housekeeping leadership, demonstrating a united front as a team committed to providing the best possible guest and team member experience
• Take pride in your work, strictly adhering to health, safety and sanitation guidelines
• Work in an organized fashion following the sequence of service with the utmost respect for your equipment and workspace
• Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping spaces clean and well organized
• Foster open lines of communication within the department by actively participating in daily line ups and staff meetings, maintaining a transparent dialogue among the team to voice ideas and concerns, while course-correcting any missed opportunities
• Actively participate in feedback sessions with Housekeeping Leadership to further develop your skill set and improve upon housekeeping standards and practices
• Maintain regular communication with the housekeeping leadership team to ensure alignment on daily priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
• Observe conditions of furniture, walls, trim work and carpeting and report anything substandard to the Housekeeping Leadership and/or Engineering department to make corrections and improvements as needed

WHAT YOU WILL NEED

• Previous work experience within Housekeeping preferred
• Ability to work shifts: AM (7:00am-3:30pm) and PM (3:00pm-11:30pm), including weekends and holidays
• A passion for the importance of cleanliness
• Basic knowledge of cleaning techniques, safety procedures and requirements
• Conversational proficiency of the English language to receive and execute verbal and written communication and direction
• Adaptable interpersonal communication skills to address employees at all levels of the hotel
• Ability to work in a fast-paced environment for extended periods of time to meet high business volume
• Ability to lift, balance and carry up to 50 lbs. to transport carts, cleaning supplies, linen, equipment, etc.
• Ability to lift, balance and carry (with assistance) up to 100 lbs. to transport mattresses, inventory, equipment, etc.
• Ability to stand or walk for the entirety of an 8-hour shift to clean and organize the guest rooms, spaces, storage, equipment, etc.

WHO WE ARE

Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates’ pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.

Nestled in the heart of Pioneer Square, Hotel Westland is poised to make its grand debut in May 2025, inviting guests to immerse themselves in the breathtaking renaissance of the RailSpur District. This soon to be iconic 120 room boutique hotel houses two distinct food & beverage outlets - Salt Harvest and the Rooftop Bar - designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Seattle’s rich legacy and knack for innovation through thoughtful touches from local businesses and artisans. The RailSpur development links the history of Pioneer Square with Seattle’s posture towards progress and purpose, all converging and connecting in Seattle’s first neighborhood.

The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World’s Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.