Lobby Attendant

BENCHMARK; Naples, Northern (FL, KY); Hybrid; USD 26,000 - 36,000; Full time

Job summary

Benchmark Hospitality's Naples Grande Beach Resort is seeking a Lobby Attendant to maintain pristine public spaces and assist room attendants. You will engage with guests, respond to needs, and help keep floors clean and welcoming for all visitors.

Join a courteous team at Naples Grande Beach Resort, performing duties on public areas, assisting with linens, and supporting housekeeping operations to ensure an outstanding guest experience.

Qualifications

• Housekeeping experience preferred.
• Neat, pleasant personality with good communication.
• Strong time management to handle floor assignments.
• Ability to stand/walk for extended periods and maneuver in tight spaces.
• Good communication with guests and team members.
• Ability to lift and carry loads up to 25 lbs.
• Mobility to reach corners and access all areas.

Responsibilities

• Engage with guests to ensure their stay is going well.
• Work as part of the team to maintain resort cleanliness.
• Walk assigned floors at shift start and end to collect bags, trash, and soiled linen.
• Pickup clean linen and refill par stock on each floor pantry.
• Ensure cleanliness of all public areas including bathrooms, lounges and hallways.
• Assist room attendants with heavy lifting during deep cleaning.
• Clean all public areas per standard operating procedures.
• Remove soiled linen and trash from service areas to proper locations.
• Always respond in a friendly, helpful manner to guests and colleagues.

Skills

Housekeeping exp

Neat personality

Time management

Stamina on feet

Communication skills

Lift 25 lbs

Mobility & reach

Job description

## Lobby AttendantApply: Naples Grande Beach Resort: Full time: Posted Today: R0067095Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service. Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events. Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.What you will have an opportunity to do:The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.We are looking for individuals with great attention to detail to join our Housekeeping team as a Lobby Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role:* Engage with guests to ensure their stay is going well* Work as a team to accomplish the goal of resort/hotel cleanliness* Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen.* Pickup clean linen and refill the par stock of linen on each floor pantry.* Ensure cleanliness of all public areas to include bathrooms, lounge areas and hallways* Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms.* Clean all public areas in the prescribed manner while following department standard operating procedures.* Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner.* Always respond in a friendly, helpful manner to guests and other team members.**What are we looking for?**QUALIFICATIONS:* Housekeeping experience desirable* Neat, pleasant personality* Time management skills* Ability to work on feet for an extended period* Ability to communicate effectively* Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.* Lift, carry and position loads of at least 25lbs.**Compensation:**-Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.