Luxury Concierge - One Steuart Lane

Action Property Management; San Francisco (CA); On-site; USD 34,440 - 35,817; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off

Career growth opportunities

401(k) with company match

Job summary

Action Property Management in San Francisco is looking for a Lobby Ambassador to deliver exceptional customer service at the luxury association, One Steuart Lane. The position requires strong interpersonal skills and a polished appearance. This role offers variable shifts, competitive compensation, and a range of employee benefits.

Joining Action means being part of a team dedicated to excellence and career development. With comprehensive health benefits and extensive training, you will thrive in a supportive work environment.

Qualifications

• Must be over 18 years old and pass pre-employment checks.
• At least 6 months of customer service experience in hospitality or retail preferred.
• Polished appearance and proactive customer service approach.

Responsibilities

• Deliver 5-star customer service and ensure resident satisfaction.
• Maintain the lobby and front desk area.
• Provide concierge and valet services as needed.

Skills

Customer service

Hospitality

Problem-solving

Team player

Education

High school diploma or GED

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, the leader in community management, is seeking a Lobby Ambassador to join our team at our luxury association, One Steuart Lane, located in San Francisco.

Compensation: $25 to $26 per hour

Schedule: Variable shifts, to include overnight when necessary. 32 to 40 hours per week.

Job Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Provide valet services.
• Complete Daily Activity Report.
• Answer and direct incoming phone calls. Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.

Qualifications / Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• High school diploma or GED required
• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Why Join Action

• Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor
• Team Member Perks:
• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values-driven company culture promoting teamwork and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.