Lobby Ambassador

ABM; Gloucester (MA); Presencial; USD 45.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Bonus program

Descripción de la vacante

ABM is seeking a receptionist/front desk professional to join our Gloucester, MA site. You will greet visitors, manage check-in/check-out, coordinate meetings, and ensure a welcoming, professional atmosphere for guests and staff.

Ideal candidates have 2–5 years in reception or related roles, strong communication, and proficiency with Microsoft Office. You will collaborate with Facilities and Security to maintain an organized lobby and provide exceptional service daily.

Formación

• 2–5 years of receptionist/front desk/administrative experience in corporate or industrial environments.
• Strong customer service orientation and a positive visitor experience focus.
• Excellent verbal, written, and interpersonal communication skills.

Responsabilidades

• Greet and welcome visitors, employees, vendors, and contractors in a professional and courteous manner.
• Manage visitor check-in/out, badge issuance, logs, and security procedures.
• Monitor lobby activities and ensure site access compliance with badge verification and escort rules.
• Answer and direct incoming phone calls and inquiries with accuracy.
• Maintain reception coverage and provide exceptional customer service to all guests and employees.
• Coordinate meeting logistics, notifications, and visitor badges.
• Manage shared inbox communications related to arrivals, meetings, and inquiries.
• Assist with mail, package deliveries, and courier services as needed.
• Collaborate with Facilities, Security, and admin teams to keep reception areas organized.
• Monitor inventory of lobby and office supplies.
• Support catering coordination and visitor hospitality for meetings.
• Escalate security or customer service concerns to site contacts.
• Maintain confidentiality of sensitive information and visitor interactions.
• Represent ABM as a positive ambassador delivering best-in-class customer experience.

Conocimientos

Customer service

Front desk

Communication skills

Microsoft Office

Office coordination

Herramientas

Microsoft Office Suite

Outlook

Excel

Teams

Descripción del empleo

Compensation:$45,000-$50,000 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits:ABM offers a comprehensive benefits package. For information about ABM’s benefits,visitABM Employee Benefits | Staff & Management

Responsibilities

Key Responsibilities

• Greet and welcome visitors, employees, vendors, and contractors in a professional and courteous manner.
• Manage visitor check-in and check-out procedures, including badge issuance, visitor logs, and security protocols.
• Monitor lobby activities and ensure compliance with site access requirements, including badge verification and visitor escort procedures when required.
• Answer and direct incoming phone calls and inquiries, providing accurate information and routing requests appropriately.
• Maintain reception coverage and provide exceptional customer service to all guests and employees.
• Coordinate meeting logistics including visitor notifications, conference room support, printing materials, and preparation of visitor badges.
• Manage shared inbox communications related to visitor arrivals, meeting schedules, site announcements, and general inquiries.
• Assist with mail, package deliveries, and courier services as needed.
• Coordinate with Facilities, Security, and office support teams to ensure the reception and common areas remain organized, functional, and presentable.
• Monitor and maintain inventory of lobby and office supplies.
• Support catering coordination and visitor hospitality needs for meetings and special events.
• Escalate building, security, or customer service concerns to the appropriate site contacts.
• Maintain confidentiality while handling sensitive information and visitor interactions.
• Serve as a positive ambassador for ABM and the client site by delivering a best-in-class customer experience.

Qualifications

The Ideal Candidate Will Have

• 2-5 years of experience in a receptionist, front desk, administrative support, office coordinator, customer service, hospitality, or visitor management role.
• Experience supporting a professional corporate, technology, manufacturing, engineering, healthcare, or industrial environment preferred.
• Strong customer service orientation and commitment to creating a positive visitor experience.
• Exceptional verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Ability to interact professionally with employees, customers, vendors, and senior leaders.

To Succeed in This Role Requires

• Excellent organizational, planning, and time management skills.
• Ability to prioritize multiple responsibilities in a dynamic environment.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently with minimal supervision.
• Professional appearance and demeanor.
• Strong problem-solving and decision-making skills.
• Flexibility and adaptability to changing business needs.
• Desire and aptitude for learning new concepts and processes quickly.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.