Loaner Specialist

Acumed LLC; Hillsboro (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

Acumed LLC is seeking a Loaner Specialist to support the sales field by entering customer orders, ensuring timely billing, and managing Loaner inventory for shipping. You will communicate across departments to resolve issues with excellent customer service.

The role requires a High School diploma with 1–2 years of customer service experience and strong verbal/written communication. A professional demeanor and detail orientation are essential.

Qualifications

• High School diploma required; associates or bachelor’s degree preferred.
• 1–2 years of customer service experience required.
• Strong verbal and written communication skills.
• Positive and professional demeanor.
• Ability to work under pressure and meet daily deadlines.

Responsibilities

• Communicate daily with the sales field regarding product requests and billing.
• Generate customer orders, credits, debits, replenish and package Loaner inventory for outbound shipments.
• Facilitate discussion with internal departments, Sales leadership, and independent sales consultants to ensure urgent customer needs are met.
• Perform cycle counts on Loaner inventory and execute SAP transactions to maintain accurate records.
• Prepare and complete documentation for billing, shipping, and discrepancy resolution.
• Receive and record customer complaints professionally and accurately.
• Understand all department metrics and goals to support and participate in process improvements.
• Cross-train within other areas of Logistics on an as needed basis.
• Provide exceptional internal customer support.

Skills

Customer service

Verbal communication

Written communication

Teamwork

MS Office

Education

High School diploma

Associate or Bachelor’s degree preferred

Tools

SAP

Excel

Job description

Acumed LLC As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Job Scope

The Loaner specialist interacts with the sales field to enter customer orders, ensure timely and accurate billing of those orders and document customer complaints. Manages department inventory to confirm quality and accuracy and prepare Loaner systems for shipping. Communicates with internal departments, Sales leadership and independent sales consultants to direct inquiries and resolve issues with excellent customer service. Navigates ERP and other software systems to accurately enter data and produce reports. Follows complex, established procedures, and effectively communicates both verbally and in writing.

Responsibilities

• Communicate daily with the sales field regarding product requests, billing resolution and other various inquiries.
• Generate customer orders, credits, debits, replenish and package Loaner inventory for outbound shipments.
• Facilitate discussion with internal departments, Sales leadership, and independent sales consultants to ensure that urgent customer needs are met.
• Perform cycle counts on Loaner inventory and execute inventory transactions in SAP to maintain accurate records.
• Prepare and complete documentation for billing, shipping, and discrepancy resolution.
• Receive and record customer complaints professionally and accurately.
• Understand all department metrics and goals to support and participate in process improvements.
• Cross-train within other areas of Logistics on an as needed basis.
• Provide exceptional internal customer support.

Qualifications

• High School diploma required; Associates or Bachelor’s degree preferred plus minimum of 1-2 years customer service experience required.
• High level of verbal and written communication skills supported by strong interpersonal skills and ability to work effectively within a close team structure.
• Must communicate with a positive and professional demeanor to maintain and improve customer relations.
• Computer literacy required and experience with MS Office suite preferred (Word, Excel, Outlook).
• Ability to work effectively under pressure, maintain composure and adhere to daily deadlines.
• Highly detail oriented with strong focus on quality assurance.
• Successful completion of Acumed Sales Rep Product Training Level 100 preferred, dependent on course availability.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.

Welcome to the biggest small business you’ll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.