Loaner Car Agent

Mercedes-Benz of Atlanta Northeast; Duluth (MN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Rental Agent, where you will play a vital role in providing exceptional customer service. In this position, you will assist customers throughout the rental process, ensuring a seamless experience from greeting to vehicle return. With a strong focus on teamwork and communication, you will help maintain high standards in vehicle readiness and customer satisfaction. Enjoy a supportive work environment that values hard work and offers numerous benefits, including medical, dental, and paid training. If you are passionate about customer service and eager to contribute to a successful team, this opportunity is perfect for you.

Benefits

Medical

Dental

Vision

Life Insurance

401K

Paid Training

Paid Vacation

Company Holidays

Employee Discounts

Qualifications

• Previous experience in the rental car industry is a plus.
• Excellent organizational, time management & communication skills.

Responsibilities

• Assist customers throughout the rental process.
• Prepare loaner contracts and ensure cars are ready for clients.

Skills

Customer Service

Organizational Skills

Time Management

Communication Skills

Computer Knowledge

Job description

At Mercedes-Benz of Atlanta Northeast, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Mercedes-Benz of Atlanta Northeast is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

As a Rental Agent you will be responsible for assisting customers throughout the rental process. interact and consult with customers to guide them through their vehicle rental.

• Greet customers in person, via email and by phone.
• Communicate loaner policy and cost
• Prepare all loaner contracts and return documents accurately and completely.
• Ensure cars are clean and ready for the next client.
• Manage loaner inventory
• Assist Service Drive support staff

BENEFITS:

• Medical
• Dental
• Vision
• Life Insurance
• 401K
• Paid Training
• Paid Vacation
• Company Holidays
• Employee Discounts

Qualifications

• Previous experience in the rental car industry, is a plus
• A team player focused on providing exemplary customer service
• Excellent organizational, time management & communication skills
• Working knowledge of computers
• Acceptable driving record and a valid driver's license in your state of residence, must complete background and drug test screening

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.