Loaner Agent / Service BDC Agent - Massey Cadillac North

Sonic Automotive; Orlando (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a dynamic automotive dealership as a Loaner Agent and be part of a team that values your growth and success. In this role, you'll be the first point of contact for customers, ensuring they receive a premium experience while managing service appointments and inquiries. With comprehensive training and a supportive environment, you'll develop your skills in sales and customer service. This is an exciting opportunity to advance your career in the automotive industry with a company that prioritizes your professional development and offers competitive compensation and benefits. Don't miss your chance to make a significant impact in a rewarding role!

Benefits

Comprehensive Training

Competitive Compensation

Unparalleled Benefits

Internal Advancement Opportunities

Qualifications

• Excellent verbal and written communication skills are essential.
• Ability to work independently and in a team in a fast-paced environment.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Generate service appointments and conduct phone surveys.

Skills

Verbal Communication

Written Communication

Organizational Skills

Time Management

CRM Software

Education

Associate Degree

Tools

Lead Management Tools

CRM Software

Job description

Loaner Agent / Service BDC Agent - Massey Cadillac North in Orlando, FL at Sonic Automotive

Job Type: Sales

Experience: Associate

About

At Massey Cadillac North, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose:
The BDC Agent is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The BDC Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

1. Respond to internet inquiries with courtesy, accuracy and professionalism.
2. Promptly and accurately enter all customer inquiry data into the CRM.
3. Generate service appointments.
4. Conduct phone surveys to assess customer preferences and quality of experience.
5. Effectively utilize lead management tools.
6. Compile all necessary reports, forms and other documentation on a timely basis.
7. Perform cashier duties as requested.
8. Perform other job-related duties as assigned.
9. Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications:

1. Excellent verbal and written communication skills.
2. Ability to work independently and as part of a team in a fast-paced environment.
3. Ability to work in a call center environment.
4. Strong organizational and time management skills.
5. Ability to read and comprehend rules, regulations, policies and procedures.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.