Loan Support Specialist II

Mountain Pacific Bank; Washington (District of Columbia); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Bonus opportunity

401(k) with matching

Job summary

Mountain Pacific Bank is seeking a full-time Loan Support Specialist II to join our team in a hands-on role focused on loan processing and documentation.

You will handle funding, booking on the core system, and imaging/indexing loan files, while ensuring adherence to policies and quality standards. Collaboration with other teams will be essential to provide high-level support.

Qualifications

• Excellent interpersonal and written/verbal communication skills.
• Proficient knowledge of Microsoft Office programs (Word, Excel, Outlook) and iCore.
• Must be detail oriented, self-motivated, and organized.
• Ability to multi-task and adapt to changing priorities while managing time effectively.

Responsibilities

• Communicates with front-line staff; answers and directs incoming calls and emails professionally.
• Ensures the security and confidentiality of private customer information.
• Manages loan exceptions, covenants, and financial updates for borrowers.
• Ensures compliance with Bank and regulatory guidelines and procedures.
• Maintains loan documentation knowledge using LaserPro for various loan types.
• Processes, posts, and maintains files on construction loan draw requests; ensures accuracy of draw packages.

Skills

Communication skills

Attention to detail

Multi-tasking

Microsoft Office

English proficiency

Education

High school diploma or GED

Tools

LaserPro

iCore

Job description

Job Description

Mountain Pacific Bank is looking for a full-time Loan Support Specialist II to join our team.

Recognized by the Independent Community Bankers Association (ICBA) as one of the Best Community Banks to Work For, Mountain Pacific Bank is committed to fostering a positive work environment, providing opportunities for professional development, and promoting a culture of inclusion, empowerment, and community engagement.

Started by 17 local business and outstanding community leaders, Mountain Pacific Bank is a Community Bank dedicated to serving Whatcom, Skagit, Snohomish, and King Counties. An equally important part of our plan is to reinvest in the community with resources, time and talents.

Your Role

The Loan Support Specialist II is responsible for timely and accurate processing of loan documentation, including preparing loan documents, funding and booking loans on the Bank’s core system, and ensuring that all policies and procedures are followed. This position is also responsible for imaging and indexing all loan documents in a timely, accurate, and efficient manner, ensuring quality control during the process. This position partners with other loan services team members and Bank departments to provide high level support and assistance.

Essential Responsibilities

• Communicates with front-line staff; answers and directs incoming calls and emails in an accurate, professional, and courteous manner.


• Ensures the security and confidentiality of private customer information.


• Installs, manages, and tracks loan exceptions, covenants, and financial updates for borrowers.


• Ensures compliance with established Bank and regulatory guidelines and procedures.


• Maintains loan documentation knowledge utilizing LaserPro on all types of Commercial Loans, including but not limited to Commercial C&I, Commercial Real Estate, AG, and Participation loans.


• Processes, posts, and maintains files on construction loan draw requests per department policies and procedures and is responsible for the completeness and accuracy of draw packages prior to approvals and funding.


• Orders and reviews Construction Inspection reports to monitor the progress of the projects.


• Prepares payoff quotes and releases collateral correctly once loans are paid in full.


• Completes research and provides detailed supporting documentation to identify and resolve issues or exceptions that arise.


• Orders and reviews annual requirements for AG portfolio, including but not limited to vessel surveys and quota evaluations.


• Capable of boarding and funding loans on the Core system.


• Monitors and updates Asset Based Loans.


• Performs other duties as assigned.

What You'll Bring

• Understanding of loan associated General Ledgers.


• Proficient knowledge of core system and its various functions.


• Flexible with and accepting of change in production environment with willingness to learn new skills.


• Must be detail oriented, self-motivated, and organized.


• Ability to multi-task and be flexible to changing priorities while possessing strong time management skills.


• Proficient knowledge of Microsoft Office programs (Word, Excel, Outlook) and iCore.


• Excellent interpersonal and written/verbal communication skills demonstrating the ability to communicate effectively and clearly in a variety of settings, formats, and audiences; with the ability to read, write, speak, and understand English well.

Required Education and Experience

High school diploma or general education degree (GED) 3 to 6 years’ related experience and/or training; or equivalent combination of education and experience.

Physical Demands

While performing the duties of this job, the employee is constantly required to remain in a stationary position and operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine, scanner, fax, and computer printer. The employee needs to frequently communicate with internal and external contacts and move about inside the office to access filing cabinets, office machinery, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Climate controlled business office environment. Ability to work in artificial light for extended periods of time. The noise level is usually moderate. Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day. This is a full-time, in-person position: Monday through Friday; 40 hours per week. Work requires regular attendance, punctuality, and adherence to an agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed.

Travel Required

Minimal (0%-10%) local, non-overnight travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job description does not constitute a written or implied contract of employment or otherwise modify the terminable-at-will employment relationship.

About Mountain Pacific Bank

It is Mountain Pacific Bank's goal to provide high-quality financial products and services at a fair price to businesses, professionals and individuals of Snohomish, Skagit and King Counties. And to distinguish itself by becoming \"the local bank of choice for customers, employees and shareholders by exceeding their expectations,\" as stated in the mission.

Started by 17 local business and outstanding community leaders, Mountain Pacific Bank is a community bank dedicated to serving Snohomish, Skagit and King Counties. An equally important part of their plan is to reinvest in the community with resources, time and talents.

At Mountain Pacific Bank we also know every organization has unique financial needs; we'd like to show you how flexible and innovative our financials solutions can be. Being local gives us the flexibility to make decisions that the larger institutions can't.

Mountain Pacific Bank is committed to equal employment opportunity. We do not discriminate against employees or applicants for employment on any legally recognized basis [\"protected class\"], including, but not limited to: veteran status, uniform service member status, race, color, age, religion, sex, national origin, physical or mental disability or any other protected class under federal, state or local law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type

Full-time in person

Level II

Salary: $25.00 - $34.50

Benefits

• Bonus opportunity (based on company and individual performance)


• 401(k) with matching contribution (immediately vested)