Loan Support Specialist

Dacotahbank; Rapid City (SD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Health Savings Account

Life Insurance

Paid Vacation & Sick Time

Retirement Plan

Additional Perks

Job summary

Dacotah Bank seeks a Loan Processor to process loan documents and renewals under the Lending Department. You will support loan officers by ensuring document accuracy and timely processing.

The role requires 1–2 years of loan processing experience, an Associate degree in Finance, and strong communication with customers. This on-site, full-time position offers a competitive salary and comprehensive benefits.

Qualifications

• 1–2 years’ bank loan processing/servicing experience.
• Associate degree in Finance required; related coursework preferred.
• Excellent verbal communication skills and professional demeanor.
• Ability to handle sensitive information with discretion.

Responsibilities

• Process loan documents and renewals for lending officers.
• Maintain loan files; input renewals into the system and ensure accuracy.
• Provide prompt, courteous customer service and document retrieval.
• Obtain credit bureau reports as requested and stay updated on credit systems.

Skills

Verbal communication

Discretion & diplomacy

Attention to detail

Education

Associate degree in Finance

Finance-related coursework

Tools

LaserPro software

Credit processing systems

Job description

Rapid City D, SD Rapid City, SD 57709, USA

• On-site
• Employee
• Full-Time
• Requisition #: LOANS002855

Description

Job Summary

Under the direction of the Lending Officer, process loan documents, supporting documents and renewals for all lending officers. Ability to perform all the duties associated with Loan Department operations in primary support of the Lending Department.

Primary Accountabilities

• Perform all duties necessary to originate loan documents on the Banks loan processor system as directed by lending officers. Ensure the accuracy of these documents prior to giving to lending officers for loan closing.
• Assist in full range of duties pertaining to the loan processing, servicing, auditing and reporting function, including but not limited to the uploading and input of new, renewed, extended and paid off loans and file maintenance of all loans.
• Provide prompt and courteous service to customers.
• Obtain credit bureau reports as requested.
• Stay abreast of all credit systems (LaserPro) software changes and updates. Serve as the primary source of information on this software and share changes with appropriate staff as needed. Incumbent should have a thorough knowledge of the system, its capabilities and its application in the Bank’s lending environment.

Secondary Accountabilities

• Conduct special projects as assigned by supervisor.
• Provide assistance to new employees as needed.
• Provide assistance to co-workers or customers with difficult problems or inquiries. Ensure prompt and courteous response to customer inquiries.
• Provide input regarding the establishment of goals for the loan department and implementation of same as necessary.
• Prepare and maintain reports, sorting and filing in appropriate manuals/books.
• Perform other duties as assigned

Qualifications

• Attainment of One - Two (1-2) years' bank customer, mortgage, or commercial loan processing/servicing experience or equivalent education in bank credit processing/servicing procedures and policies.
• Knowledge, skill and mental development equivalent to the completion of an Associate degree in Finance. In addition, specific technical school or AIB courses in commercial lending, consumer credit, real estate lending and/or licensing banking operations or equivalent experience is required.
• Successful accomplishment of specified performance objectives as outlined for the incumbent by the department and/or Bank management.
• Excellent verbal communication skills as evidenced by the ability to interact both in-person and over the telephone with customers and co-workers. Demonstrated ability to use discretion, tact, and diplomacy when dealing with customers and co-workers, and a positive professional appearance at all times.

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
• Dental Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
• Health Savings Account
• Life Insurance for the employee and family
• Paid Vacation and Sick Time
• Retirement Plan Options
• Additional Perks and Benefits

Preferred

Associates or better in Finance or related field.

Experience

2-4 years: Loan Processing/Servicing

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.