Loan Support Services Manager

Columbia Bank; Irvine (CA); On-site; USD 81,000 - 115,000; Full time

Job summary

Columbia Bank in Phoenix, AZ is seeking an experienced leader for Loan Support Services. This role directs daily operations, risk management, budgeting, and staff development to ensure high standards of quality and efficiency.

The candidate will oversee loan documentation, servicing procedures, and regulatory compliance, while guiding strategic initiatives with department leadership. Strong leadership and project management are essential for success.

Qualifications

• 7-10 years — lending industry or bank operations experience (Preferred).
• 7-10 years — supervisory/management experience (Required).
• Knowledge of complex loan documentation, structuring, and servicing procedures; knowledge of policies and regulations.
• Strong leadership, organizational, problem solving, interpersonal and communication skills.
• Planning, project management, and continuous improvement development skills.
• Knowledge of operational process improvement methods and banking technology.
• Advanced proficiency in loan origination software (LaserPro preferred) and banking systems.
• Proficient in Word and Excel.
• Knowledge of bank loan policies and internal controls.

Responsibilities

• Design, implement, and maintain systems for efficient daily operations.
• Prepare and monitor department budget and expenses.
• Oversee department compliance and risk management for internal audits.
• Monitor daily workflows and coach performance; conduct reviews.
• Manage hiring, firing, and performance appraisals for staff.
• Develop department roadmaps and change management processes.
• Maintain security and privacy standards; ensure regulatory compliance.
• Lead strategic initiatives and manage vendor relationships for loan ops.
• May coach or train others and share knowledge as SME.
• Actively promote Columbia corporate culture and initiative.

Skills

Lending industry experience

Supervisory/management

Credit analysis

Leadership

Project management

Banking technology

LaserPro

Banking software

Word/Excel

Policy compliance

Tools

LaserPro

Banking systems

Commercial loan software

Microsoft Word

Microsoft Excel

Job description

Phoenix, Arizona

Irvine, California

Liberty Lake, Washington

Roseburg, Oregon

Tacoma, Washington

Full time

JR102982

About the Role:

• Responsible for the design, implementation, and maintenance of systems to ensure efficient and accurate daily operations. Manage department to ensure minimal servicing costs while achieving high standards for quality and service. Design and implement continuous improvement practices.

• Prepare the department budget and monitor operational expenses. Perform department assessments to identify potential problem areas and implement corrective measures in response to findings, partnering and collaborating with direct reports.

• Oversee functional department and ensure the procedures, policies, regulations and guidelines are updated and compliant to mitigate operational risks and internal audits are satisfactorily completed.

• Monitor workflow of daily operations for specified department within Loan Support Services to ensure efficiency and effectiveness. Interacts with associates and monitors development to include coaching and writing and delivering performance reviews.

• Manage the work efforts of managers/individual contributors using established guidelines, procedures and policies. Responsible for hiring, firing, performance appraisals and pay reviews. Makes decision based on area objectives as well as company policies and procedures.

• Envision future states and creates strategy of the department and systems through roadmaps and goals set for direct reports and follow proper change management processes to implement needed changes.

• Maintain appropriate security and privacy standards and systems to ensure adequate protection for the bank and its customers. Implement necessary regulatory compliance in designated areas.

• Develop and execute strategic initiatives in conjunction with department leadership. Supervise complex vendor relationships for products and services that relate to loan operations and systems.

• May lead Quality Control Production and Servicing teams to ensure compliance with all guidelines and laws.

• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.

• Takes personal initiative and is a positive example for others to emulate.

• Embraces our vision to become “Business Bank of Choice”

• May perform other duties as assigned.

About You:

• 7-10 years — of lending industry or bank operations experience (Preferred)

• 7-10 years — of supervisory/management experience (Required)

• Knowledge of complex loan documentation, structuring, and servicing procedures as well as state, federal, investor, and bank policies, guidelines, and regulations. Credit requirement analysis skills required.

• Possess strong leadership, organizational, problem solving, interpersonal, analytical, decision making, motivational, and customer service skills. Excellent written and verbal communication skills required.

• Demonstrate planning, project management, and continuous improvement development skills. May require advanced systems design, development, and management experience.

• Knowledge of operational process improvement methods, project management, and banking technology.

• Advanced proficiency in loan origination (LaserPro preferred), banking systems, and commercial/installment loan application software. Proficient in word processing and spreadsheet software (Word and Excel preferred).

• Knowledge of the bank's loan policies and internal control procedures.

• Ability to provide accurate, detailed results in a high pressure, goal oriented environment.

Travel Requirements

• Occasional

The pay range for this role is $81,000.00 - $115,000.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location:

Ability to work fully onsite at posted location(s).

2155 W Pinnacle Peak Rd Phoenix AZ 85027

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail] .

At Columbia Bank, we’re redefining what it means to bank and to build a career. As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive.

Our culture is built on Do RIGHT, which means:

• Relationships: We create authentic connections with customers, colleagues, and communities.

• Impact: Every role here makes a meaningful difference in people’s lives and local economies.

• Growth: We invest in your success with career development, mentorship, and learning opportunities.

• Heart: We care deeply about doing what’s best for our customers and each other.

• Trust: Integrity and transparency guide everything we do.

Why work for Columbia Bank?

• A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity.

• A culture of belonging and purpose, where your ideas matter and your work has impact.

• Competitive benefits and flexibility designed to help you thrive personally and professionally.

• Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives.