Loan Specialist - Springfield, MO

First Residential Independent Mortgage; Springfield (MO); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

NMLS license support

Competitive base salary

Commission opportunities

Job summary

First Residential Independent Mortgage is seeking a Loan Specialist in Missouri to guide borrowers through the home loan process and initiate the first step toward homeownership. The role involves speaking with leads provided by the marketing team and explaining loan options, terms, and the steps to closing.

This entry-level position offers licensing support (NMLS) after start, with competitive base pay and commission incentives.

Qualifications

• Exceptional written and verbal communication skills.
• High integrity and ethical approach to client interactions.
• Willingness to handle repetitive tasks with persistence.
• Collaborative mindset with teammates and external partners.
• Self-driven with goal-oriented mindset and coachable attitude.
• Strong problem-solving abilities to resolve client issues quickly.
• Thrives in a fast-paced, changing work environment.

Responsibilities

• Guide borrowers through the home loan process and educate them on options.
• Run credit checks and help borrowers find suitable loan products.
• Explain terms and next steps clearly to keep borrowers engaged.
• Manage paperwork and keep files on track through closing.
• Communicate with borrowers via phone, email, and other channels; calls may be recorded for coaching and compliance.
• Collaborate with internal and external parties to support team success.

Skills

Master Communicator

Integrity

Persistence

Teamwork

Self-motivation

Problem solving

Adaptability

Job description

About The Role:

As a Loan Specialist, you’ll be the friendly voice guiding and educating our borrowers on the home loan process. You’ll initiate the first step in the home buying journey and set the stage for a successful partnership. Our marketing team works hard to bring in fresh leads, so most of the time, you’re calling people who are already interested rather than cold‑calling strangers. It’s demanding, for sure, but there’s something really rewarding about knowing you’re helping someone secure their dream home.

Don’t have a mortgage background? No sweat - this role is an entry level position within our company where mortgage experience is a plus but not a necessity.

Loan Specialist Schedule and Hours:

• M-F between 7am-5pm
• 1-2 Saturday shifts per month, 4 hours each

Flex Loan Specialist Schedule and Hours:

• M-F between 12pm-10pm, hours may vary
• 2 weekends per month

Here’s a snapshot of what you’d be doing:

• Engaging with borrowers, understanding their goals, and providing expert guidance to ensure they feel informed, confident, and ready to move forward.
• Running their credit through an online system and helping them find the right loan for their situation.
• Walking borrowers through the loan process, explaining everything clearly, and helping them get the right rates and terms.
• Handling all the paperwork and keeping the borrower’s file on track until the loan is officially closed.
• You’ll spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI‑assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation.
• And on top of that, you’d be contributing to the team’s success by jumping in wherever you’re needed. Collaboration with internal and external parties is critical to this role.

Unlock your earning potential with a competitive base salary and attractive commission structure, offering potential earnings of $45,000-$80,000/year. That’s just the beginning! Our top performers consistently exceed the upper limits of this range, thanks to performance incentives designed to reward your hard work and dedication. If you’re driven to succeed and ready to go above and beyond, come join this dynamic team!

One important thing—you’d need to be NMLS licensed (but we can help you get that when you start).

About you:

• Master Communicator: You possess exceptional written and interpersonal communication skills, effortlessly weaving persuasive narratives to engage clients.
• Champion of Integrity: Integrity isn’t just a word to you; it’s the cornerstone of every interaction, reflecting a deep‑seeded commitment to uplift and empower those around you.
• Embrace the Grind: You thrive in an environment that demands persistence and are undeterred by repetitive tasks, viewing them as opportunities to refine your sales acumen.
• Team Dynamo: Collaborative by nature, you revel in the camaraderie of teamwork, delighting in delivering top‑tier support and services to your colleagues and clients alike.
• Self‑Propelled Achiever: Driven by an inner fire, you set ambitious goals and stop at nothing to conquer them, continuously pushing the boundaries of your own success.
• Problem‑Solving Maestro: Armed with quick wit and sharp instincts, you possess a knack for swiftly resolving issues, ensuring seamless operations in even the most tumultuous environments.
• Adaptable Dynamo: You excel in the dynamic whirlwind of a fast‑paced environment, thriving on change and emerging stronger with every challenge.

About Us:

We started First Residential Independent Mortgage to make homebuying more authentic. Your heart and dedication will help usgetthere. First Residential is part of the Veterans United family of companies (with a combined $23 billion+ in closed loan volume in 2020). Fueled by VU’s mortgage experience yet specialized in conventional and FHA Loans, First Residential’s the perfect place to launch your career. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to homebuyers and their families. And we always seek to lift up people and communities across the country.

We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don’t sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you.Come as you are, and together we’ll create something amazing.

Learn more about us on Glassdoor and our career site at firstresidential.com/careers

First Residential Independent Mortgage is an Equal Opportunity Employer that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.