Loan Solutions Advisor

Michigan State University Federal Credit Union; Chicago (IL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision, life, and long

Disability premiums paid

PTO and holidays

401(k) with company match

Tuition reimbursement

Paid parental leave

Job summary

MSU Federal Credit Union in Chicago seeks a Loan Officer I to interview applicants, analyze credit profiles, and tailor lending solutions that fit members' financial needs. You will document thoroughly, stay compliant, and process loans while promoting digital services and cross-selling products.

As you gain experience, responsibilities grow, including complex analysis, fraud awareness, and assisting peers. This is an onsite, full-time role with branch-hour shifts and benefits.

Qualifications

• High School Diploma, GED or equivalent.
• Availability to work during branch hours (Full time up to 40 hours per week and Part time up to 29 hours per week), including Saturdays, and to support other locations to meet needs across the branch network.
• This position requires experience within financial services, banking, or lending environments, including demonstrated knowledge of financial products and services, as well as familiarity with lending regulations, compliance standards, and operational processes.

Responsibilities

• Actively listen to uncover each member's stated and unstated financial needs, conduct a comprehensive analysis of their financial profile, and recommend tailored solutions that support their long-term financial well-being, while successfully cross-selling complimentary products and services that meet their needs.
• Identify and sell products and services, provide personalized financial education to enhance member experience, and achieve individual and departmental goals.
• Interview consumer loan and Visa applicants while providing information on products and services that best meet the applicant's needs. Request, verify, and submit all appropriate information to Instant Decision, transfer any referred applications to underwriting and then deliver approval or denial of loan application after Instant Decision or Underwriter review.
• Gather, analyze, and interpret credit report data to identify potential financial risks and compile comprehensive findings that inform underwriters in making timely lending decisions based on a complete application, while ensuring compliance with all applicable regulations and internal policies are met.
• Follow regulatory and lending policy requirements including the Bank Secrecy Act, Office of Foreign Asset Control, Anti-Money Laundering Regulations, Equal Opportunity Credit Act (ECOA), Fair Credit Reporting Act (FCRA), and Truth in Lending Act (TILA).
• Utilize thorough review of each member's unique financial position during all member interactions to further develop relationships with members, prospects, and loan applicants, offering products and services with measurable success, identifying and closing loan opportunities and referring deposit and digital products.
• Engage with members and prospective members through community events to build relationships and grow the branch.
• Promote and guide members in using Credit Union technology, enhancing their experience and empowering members to manage their finances with ease and confidence.
• Engage in branch, organizational, and self-paced training to strengthen competencies within the role while building skills and abilities required for future growth and readiness.
• Review member interactions, applications, and account activity for red flags such as unusual activity, account access anomalies, and high-risk application indicators; ask clarifying questions to verify identity and intent; and promptly escalation concerns to the Fraud Department to ensure timely investigation and resolution, protecting both members and the Credit Union.
• Support crossdepartmental operational needs by performing designated tasks to enhance efficiency, maintain productivity, and contribute to service and growth across the Credit Union.

Skills

Member Sales

Superior Service

Product Knowledge

Adherence to Procedures

Initiative

Conflict Resolution

Systems Knowledge

Detail Orientation

Teamwork

Self-Awareness

Creativity and Innovation

Mentorship

Education

High School Diploma

Job description

MSU Federal Credit Union in Chicago seeks a Loan Officer I to interview applicants, analyze credit profiles, and tailor lending solutions that fit members' financial needs. You will document thoroughly, stay compliant, and process loans while promoting digital services and cross-selling products.

As you gain experience, responsibilities grow, including complex analysis, fraud awareness, and assisting peers. This is an onsite, full-time role with branch-hour shifts and benefits.