Loan Servicing Supervisor

Clackamas County Bank; Sandy (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

Clackamas County Bank in Sandy, Oregon seeks a Loan Servicing Supervisor to manage the Loan Servicing Department, develop procedures, and ensure compliant, accurate servicing. You will work with Chief Credit Officer, loan officers, and staff to coordinate efficiency and service quality.

The role requires extensive loan documentation experience, regulatory knowledge, and supervisory capability. You will lead daily production, enforce policies, and mentor staff to maintain high standards of

Qualifications

• Minimum five years in bank loan document production.
• Two to five years supervisory experience.
• Knowledge of lending regulations and policy development.
• Experience with appraisal coordination and USPAP/FIRREA a plus.

Responsibilities

• Direct and organize loan servicing staff to provide timely service to Loan Officers and clients.
• Ensure all functions of the loan servicing department are completed accurately and in a timely manner.
• Staff supervision, training and development.
• Daily production duties including back up of all loan servicing personnel.
• Identify and resolve problems and interpret data.
• Organize and direct work of subordinates.
• Delegate and follow through effectively.
• Counsel and document employees; write performance reviews.
• Train employees in regulatory areas, daily work and policies.
• Lead by example and exercise discretion in decisions.
• Demonstrate clear verbal and written communication.

Skills

Loan documentation

Supervisory experience

Regulatory knowledge

Appraisal guidelines

Analytical skills

Communication skills

Tools

LaserPro

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Servicing Supervisor

Sandy, OR, US

2 days ago Requisition ID: 1058

Salary Range: $65,000.00 To $90,000.00 Annually

Loan Servicing Supervisor/Officer

General: Manage the Loan Servicing Department and related services of the bank. Develop and oversee procedures and functions of the department. Ensure that all servicing and processing procedures are completed accurately and with full compliance of federal and state regulations and adherence to bank policy. Work closely with the Chief Credit Officer, Loan Officers, Loan Assistants and processing staff to coordinate department efficiency.

Knowledge, skills and abilities:

• Broad level of work experience, knowledge and training in loan documentation and all loan servicing activities and terminology
• Ability to communicate with loan officers, staff, customers, realtors, title companies and others to respond to inquiries, resolve problems and obtain additional documents needed to complete files
• Demonstrated understanding of loan documentation procedures and the legal and regulatory requirements for commercial and consumer loans
• Working knowledge of LaserPro loan document preparation and administration of the program
• Strong organizational skills and attention to detail with ability to self-manage time and workflow to meet deadlines
• Ability to manage multiple projects at one time and to work independently, as well as within a team environment.
• A minimum of five years in bank loan document production
• Two to five years supervisory experience
• Knowledge and experience with development and maintenance of lending policies
• Knowledge and Experience in completing bank evaluations on real estate collateral and Proficiency in reviewing appraisals for accuracy, completeness and reasonableness of value. In-depth understanding of Interagency Appraisal and Evaluation Guidelines, USPAP (Unform Standards of Professional Appraisal Practice, and FIRREA a plus.
• Ability to perform appraisal management and coordination with third‑party appraisers and appraisal management company in obtaining appraisal bids and engagement of appraisers a plus.

Essential Functions:

• Direct and organize work of loan servicing staff to provide timely service to Loan Officers and the Bank's clients. Minimize losses by ensuring that the department adheres to all operating guidelines, policies and procedures.
• Ensure that all functions of the loan servicing department are completed in an accurate and timely manner
• Staff supervision, training and development
• Daily production duties including back up of all loan servicing personnel
• Ability to identify and resolve problems and interpret data
• Ability to organize and direct work of subordinates
• Ability to effectively delegate and follow through
• Ability to counsel and document employees
• Ability to write an effective employee performance review
• Ability to train employees in regulatory areas, daily work and policies
• Ability to lead by example
• Ability to exercise discretion and make sound decisions
• Demonstrate effective verbal and written communication skills

Job Knowledge

• Possess working knowledge of all phases of the job. Remains up to date on changes and trends in technological knowledge
• Possess working knowledge of all required regulations in loan operations
• Competency in general mathematical and analytical skills required.
• Knowledge of banking industry, loan products and services and banking regulations as it relates to lending.
• Working knowledge of computer technology, industry software and data processing systems.
• Demonstrate ability to make sound decisions and business judgement regarding loan servicing requests