Loan Servicing Specialist- Loss Mitigation

Regions Bank; Hattiesburg (MS); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Health Savings Account

Job summary

Regions Bank in Hattiesburg is seeking a Loan Servicing Specialist to perform operational tasks within Loan Servicing, including special servicing, loan workout, investor relations, and loan operations.

The role requires a high school diploma, two years banking experience, accuracy in data entry and document validation, and the ability to work with limited supervision. After training, a hybrid onsite/remote schedule may be available.

Qualifications

• High School Diploma or GED required.
• Two (2) years of banking or related work experience.
• Applicants will be expected to pass any assessment associated with the position.

Responsibilities

• Receives and reviews incoming work, contacting appropriate resources as needed.
• Reviews loan documentation for accuracy
• Completes validation of loan documentation, reports, and/or systems
• Documents missing, incorrect, or incomplete documents and/or data
• Performs data entry and/or enters loans into the appropriate systems
• Resolves customer or associate inquiries as necessary and communicates when applicable
• Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
• Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
• Works under limited supervision following established guidelines and procedures
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

Skills

Data entry

Typing speed

Time management

Written & verbal communication

Regulatory compliance understanding

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations.

Primary Responsibilities

• Receives and reviews incoming work, contacting appropriate resources as needed
• Reviews loan documentation for accuracy
• Completes validation of loan documentation, reports, and/or systems
• Documents missing, incorrect, or incomplete documents and/or data
• Performs data entry and/or enters loans into the appropriate systems
• Resolves customer or associate inquiries as necessary and communicates when applicable
• Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
• Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
• Works under limited supervision following established guidelines and procedures
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of banking or related work experience
• Applicants will be expected to pass any assessment associated with the position

Preferences

• Knowledgeable of loan operations activities

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Data entry and typing skills
• Proficient in Microsoft Excel and Word
• Strong time management
• Strong written and verbal communication skills

Overview

This is a back-end loan servicing role that supports the foreclosure process. Once all borrower assistance and workout options have been explored, the associate reviews the loan file to ensure everything is accurate, complete, and compliant before foreclosure can move forward.

Additional Job Details

• Training: 100% attendance is required during the training period.
• Post-Training Schedule: Following training, associates are required to work onsite Monday through Friday, 8:00 a.m. to 5:00 p.m. for 60 days.
• Hybrid Eligibility: After the 60-day onsite period, associates may be eligible for a hybrid schedule, working from home on Mondays and Fridays and onsite Tuesday through Thursday, based on performance and business needs.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Job Range Target:

$36,000.00 USD

Median

$43,479.00 USD

Incentive Pay Plans

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Hattiesburg Mortgage Ops

Location

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.