Loan Servicing Specialist- Escrow

f15ffb3d-133f-4471-92e8-c0b178a62add; Sacramento (CA); Remote; USD 51,000 - 58,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible spending accounts

Employee assistance program

Life and disability insurance

Vacation and holidays

Tuition reimbursement

Online discount program

Job summary

Commercial Bank of California (CBC) is seeking a Loan Servicing Specialist II for a remote, full-time role. You will handle post-closing loan servicing duties across multiple loan types, input data, and manage loan boardings in the accounting system, while ensuring accuracy and adherence to SLAs.

You will maintain records, process changes to payments and billing, and prepare payoff-related documents. A strong background in loan accounting and regulatory awareness is required.

Qualifications

• Minimum 5 years of loan processing and accounting experience.
• Proficient in loan accounting and servicing functions.
• Strong PC skills and experience with loan accounting systems.
• Knowledge of banking laws, policies and compliance.

Responsibilities

• Perform post-closing duties for loan servicing across loan types.
• Input loan data and board new/modified loans in accounting system.
• Maintain loans: address changes, automatic payments, billing, interest updates.
• Prepare demand letters for payoffs; respond to branch information requests.
• Provide loan servicing support within SLAs; review reports for GL balance.

Skills

Loan accounting

Data entry

Microsoft Office

Customer service

Financial analysis

Education

HS Diploma/GED

Tools

Loan accounting systems

Job description

Loan Servicing Specialist II

Location:

Job Type: Full-Time | Non-Exempt | Remote

Salary Range: $37.01– $41.82 per hour

About Commercial Bank of California

Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2025.

We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.

As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking—one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that’s redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.

Job Responsibilities

• Under minimal supervision and direction of the Loan Servicing Team Lead, performs all post-closing duties relating to the loan servicing functions of the bank’s real estate, construction, commercial, consumer, SBA, letters of credit, and asset-based loans, as well as the processing of all special handling transactions and special assets activity, including loan boarding and loan fundings at closing, payment processing, billings, paydowns, advances, callbacks, payoffs, balancing, shadow accounting, clearing non-posts, distributing system reports and posting entries.
• Process all paperwork required for the proper disbursement of loan funds at closing and boards all new and modified loans by inputting all loan, customer, collateral and tickler data in the loan accounting system. Data input shall be based on the loan terms set forth in the executed loan documents, as expressed in the credit approval.
• Perform all loan maintenance activities including customer address changes, late charge waivers, automatic payment set‑ups/changes, payment adjustments, payment schedule and billing adjustments, interest changes, tickler updates and other coding changes. Prepare demand letters for loan payoffs or paydowns as requested by title/escrow companies and third‑party creditors.
• Respond to requests for information from branch personnel through general research of items such as note histories, billing problems and payment posting.
• Provide loan servicing support within approved Service Level Agreements to all other departments and business units as needed.
• Review computer generated reports on a daily basis to ensure GL information balances to loan system data. Prepare reconveyances for loan payoffs (or for partial reconveyances) as requested by title/escrow companies and third‑party creditors.
• Accountable to understand and ensure regulatory and policy compliance with state and federal requirements including the following (but not limited to) Bank Secrecy Act, Anti-Money Laundering Act, Community Reinvestment Act, OFAC Regulations and Fair Lending and all applicable bank and government regulations.
• Attend training and maintain a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT‑Identity Theft, Information Technology and GLBA.

Education / Training / Experience

• Required: High School Diploma or General Education Degree (GED); minimum of 5 years of experience in loan processing and accounting or an equivalent combination of education and experience.
• Proficient in all loan accounting and servicing related functions with emphasis on commercial/business and real estate lending.
• Good working knowledge of personal computers and software. Supervisory-level knowledge of loan accounting systems functions and procedures.
• Bank marketing, operations and other daily banking functions to maintain understanding of customer management and product delivery in general.
• Banking laws, policies and procedures, service, and credit products.
• Analysis and Statistics.
• General Accounting and mathematics.
• Enter data in personal computer, use a calculator; operate telecommunications equipment and other office equipment.
• Use word processing, spreadsheet, graphics, and database software applications, as well specialized financial systems software.

Benefits & Perks

• Competitive employer contribution to medical, dental and vision coverage.
• Flexible Spending Accounts (FSA) and Dependent Care Accounts.
• Employee Assistance Program (EAP).
• Life, AD&D and disability insurance.
• Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer.
• Online discount program.
• Tuition Reimbursement Program.

Commercial Bank of California is proud to be an Equal Employment Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.

We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.

Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities.