Commercial Loan Servicing Specialist

Banc of California, Inc.; Santa Ana (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k with company match

Comprehensive health insurance

Parental leave

Tuition reimbursement

Mentorship program

LinkedIn Learning access

Job summary

Banc of California, Inc. is seeking a Commercial Loan Servicing Specialist to balance and reconcile General Ledger accounts, support upstream business units, and ensure accurate processing of loan servicing transactions, including SBA loans.

The role emphasizes precision, data integrity, and adherence to banking regulations. The position requires at least three years in commercial loan servicing, familiarity with loan documentation, and strong data management skills.

Qualifications

• Minimum of three years of related experience or training in commercial loan servicing within the financial services industry.
• Basic work experience, knowledge, and training in loan servicing activities and terminology.
• Basic knowledge of applicable state and federal banking compliance regulations and Bank lending policies, including fair lending, privacy, and the Real Estate Settlement Procedures Act.

Responsibilities

• Monitor the application of loan payments between the sub-servicer’s loan servicing platform and Banc of California’s loan servicing platform and General Ledger system.
• Interact with customers and business partners and answer technical questions regarding the status and handling of customer accounts while maintaining a high degree of courtesy and professionalism.
• Research and maintain loan account historical and transaction data.
• Research, understand, and explain tax and insurance escrow account histories and documentation and resolve related loan servicing issues.
• Compare loan origination documentation with electronic loan data to confirm loans have been boarded correctly and make corrections as needed with a high degree of precision.
• Read, prepare, and understand commercial documentation.
• Provide and receive cross-training in multiple functional areas within loan servicing to provide support wherever and whenever needed in a dynamic and demanding environment.
• Develop and maintain clear, well‑written work process procedures to support cross‑training and auditing.
• Organize, maintain, and protect physical loan files and electronic data while strictly observing data security protocols.
• Assist with year‑end reporting.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Skills

Commercial loan servicing

Banking compliance knowledge

Data entry and typing

Attention to detail

Customer interaction

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheet

Mainframe systems

Specialty software

Job description

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

THE OPPORTUNITY

The Commercial Loan Servicing Specialist is responsible for balancing and reconciling General Ledger accounts within Commercial Loan Servicing, supporting upstream Commercial Business Units, researching out-of-balance conditions, and ensuring the accurate and timely processing of commercial loan servicing transactions, including Small Business Administration loans. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Monitor the application of loan payments between the sub-servicer’s loan servicing platform and Banc of California’s loan servicing platform and General Ledger system.
• Interact with customers and business partners and answer technical questions regarding the status and handling of customer accounts while maintaining a high degree of courtesy and professionalism.
• Research and maintain loan account historical and transaction data.
• Research, understand, and explain tax and insurance escrow account histories and documentation and resolve related loan servicing issues.
• Compare loan origination documentation with electronic loan data to confirm loans have been boarded correctly and make corrections as needed with a high degree of precision.
• Read, prepare, and understand commercial documentation.
• Provide and receive cross-training in multiple functional areas within loan servicing to provide support wherever and whenever needed in a dynamic and demanding environment.
• Develop and maintain clear, well‑written work process procedures to support cross‑training and auditing.
• Organize, maintain, and protect physical loan files and electronic data while strictly observing data security protocols.
• Assist with year‑end reporting.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

WHAT YOU’LL BRING

• Minimum of three years of related experience or training in commercial loan servicing within the financial services industry.
• Basic work experience, knowledge, and training in loan servicing activities and terminology.
• Basic knowledge of applicable state and federal banking compliance regulations and Bank lending policies, including fair lending, privacy, and the Real Estate Settlement Procedures Act, as well as the Company’s operational policies, procedures, products, and services.
• Basic proficiency with computer terminals, personal computers, mainframe computer systems, word processing, spreadsheet, and specialty software programs.
• Intermediate typing skills sufficient to meet the production requirements of the position.
• Basic mathematical skills, including calculating interest and percentages, balancing accounts, performing calculations using whole numbers, common fractions, and decimals, identifying routine mathematical errors, and computing rates, ratios, and percentages.
• Effective organizational and time‑management skills.
• Ability to understand, remember, and apply oral and written instructions and other information.
• Ability to work with general supervision while performing assigned duties.
• High school diploma or equivalent required.

HOW WE’LL SUPPORT YOU

• Financial Security: You will be eligible to participate in the company’s 401k plan, which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options, including medical, dental, vision, AD&D, supplemental life, long-term disability, a pre-tax Health Savings Account with employer contributions, and a pre-tax Flexible Spending Account.
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance, as well as paid parental leave and family support solutions, including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support the career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.