Loan Servicing Specialist (100% Remote)

Aston Carter; United States; Remote; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life insurance

Disability insurance

Time off

Job summary

Aston Carter is seeking a diligent Loan Servicing Specialist to manage client inquiries, oversee loan closing and disbursement activities, and maintain accurate loan documentation.

This 100% remote contract role supports daily servicing operations, adheres to FDCPA standards, and coordinates with Finance and Client Services to resolve borrower requests while maintaining high-volume communications.

Qualifications

• Experience in loan servicing or lending operations.
• Proven client or borrower service experience.
• Familiarity with loan documentation and closing processes.
• Experience in collections and knowledge of FDCPA standards.

Responsibilities

• Respond to client and internal inquiries regarding billing statements, account status, and account adjustments.
• Address questions related to promissory notes and the loan-funding process.
• Monitor the loan-service inbox and ensure requests, documents, and deliverables are captured.
• Manage Core Lending loan-closing activities and verify the accuracy of closing information in original documentation and the lending platform.
• Support loan disbursements and validate wire and ACH instructions, ensuring disbursements align with approved credit policies.
• Coordinate requested disbursements with the Finance Department.
• Conduct collection calls in accordance with FDCPA standards and process returned mail, late notices, account changes, and servicing documentation.
• Maintain timely communication with the Client Services Department and handle a high volume of daily phone and email activity.
• Maintain accurate borrower and loan records within internal systems.
• Review and process account maintenance requests, including address and banking changes.
• Ensure compliance with internal lending policies and servicing procedures.
• Assist with loan documentation review and quality assurance.
• Track, organize, and maintain loan-related files and correspondence.
• Escalate borrower issues and delinquency concerns as appropriate.
• Support department reporting and operational initiatives.
• Partner with Finance and Client Services teams to ensure timely resolution of borrower requests.
• Manage multiple priorities while meeting service-level expectations.
• Perform additional administrative and operational duties as assigned by management.

Skills

Loan servicing

FDCPA knowledge

Customer service

Attention to detail

High-volume calls

Administrative skills

Job description

Job Title: Loan Servicing Specialist

We are seeking a dedicated Loan Servicing Specialist to manage client inquiries, oversee loan closing and disbursement activities, and maintain accurate loan documentation. You will be responsible for ensuring compliance with lending policies while supporting daily loan-servicing operations.

Responsibilities

• Respond to client and internal inquiries regarding billing statements, account status, and account adjustments.
• Address questions related to promissory notes and the loan-funding process.
• Monitor the loan-service inbox and ensure requests, documents, and deliverables are captured.
• Manage Core Lending loan-closing activities and verify the accuracy of closing information in original documentation and the lending platform.
• Support loan disbursements and validate wire and ACH instructions, ensuring disbursements align with approved credit policies.
• Coordinate requested disbursements with the Finance Department.
• Conduct collection calls in accordance with FDCPA standards and process returned mail, late notices, account changes, and servicing documentation.
• Maintain timely communication with the Client Services Department and handle a high volume of daily phone and email activity.
• Maintain accurate borrower and loan records within internal systems.
• Review and process account maintenance requests, including address and banking changes.
• Ensure compliance with internal lending policies and servicing procedures.
• Assist with loan documentation review and quality assurance.
• Track, organize, and maintain loan-related files and correspondence.
• Escalate borrower issues and delinquency concerns as appropriate.
• Support department reporting and operational initiatives.
• Partner with Finance and Client Services teams to ensure timely resolution of borrower requests.
• Manage multiple priorities while meeting service-level expectations.
• Perform additional administrative and operational duties as assigned by management.

Essential Skills

• 3+ years experience within Loan Collections, Loan Closing, Quality Control, Client Services.
• Experience in loan servicing or lending operations.
• Proven client or borrower service experience.
• Familiarity with loan documentation and closing processes.
• Experience in collections and knowledge of FDCPA standards.
• Strong attention to detail and quality control.
• Experience handling wire or ACH information.
• Ability to handle high-volume phone and email communication.
• Strong administrative organization and follow-through skills.

Additional Skills & Qualifications

• Customer service expertise.
• Experience in loans, closing, loan processing, and loan administration.

Work Environment

This position is 100% remote, allowing you to work from the comfort of your home. Join a mission-driven organization focused on expanding access to capital and financial opportunity. Experience a collaborative environment with exposure to cross-functional teams, including Client Services and Finance. Enjoy the opportunity for long-term growth within lending, banking operations, financial services, or loan servicing functions, all while making a meaningful impact on small businesses and underserved communities.

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $27.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 18, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.