Loan Servicing Specialist

Suffolk Federal Credit Union; Town of Brookhaven (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Lifestyle spending accounts

401(k) matching

Work-life balance support

Employee engagement activities

Community involvement opportunities

Job summary

Suffolk Credit Union is hiring a Loan Servicing Specialist to manage day-to-day loan servicing tasks within our department, ensuring accuracy, compliance, and timely processing across the loan lifecycle. You will handle bookings, maintenance, escrow, lien perfection, and member inquiries with a focus on service excellence.

Ideal candidates will have 1–2 years of admin support experience, familiarity with loan servicing functions, and knowledge of lending regulations.

Qualifications

• 1–2 years of administrative support experience.
• Knowledge of loan servicing: payments, escrows, payoffs, lien processing.
• Understanding of lending regulations and compliance.
• Proficiency with core banking systems and lending software.

Responsibilities

• Process new loan bookings, renewals, extensions, and maintenance.
• Review loan documents for accuracy and regulatory compliance.
• Monitor reports for payment exceptions and resolve issues.
• Maintain collateral records; ensure lien perfection and releases.
• Process payoffs, satisfactions, subordinations, and reconveyances.
• Administer escrow accounts and perform analyses.
• Post and balance daily loan payments and adjustments.
• Respond to member inquiries with courteous service.
• Assist with year-end reporting and monthly reconciliations.
• Maintain audit trails and support inter-department data accuracy.
• Support audits and promote process improvements; complete training.

Skills

Administrative support

Loan servicing knowledge

Lending regulations

MS Office (Word, Excel, Outlook)

Attention to detail

Organizational skills

Member service & communication

Independent & collaborative work

Problem-solving & analytical

Confidentiality

Tools

Fiserv DNA

MeridianLink

Temenos

Job description

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, lifestyle spending accounts, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.

Role Overview

The Loan Servicing Specialist is responsible for performing all day-to-day functions within the Loan Servicing Department, ensuring accuracy, compliance, and timely completion of all loan administration activities. This position supports the full loan lifecycle-including booking, maintenance, payment processing, escrow administration, lien perfection and release, and member inquiries-while delivering exceptional service to members and internal business partners.

Key Responsibilities

• Process new loan bookings, renewals, extensions, and maintenance requests in DNA and related systems.
• Review loan documents for accuracy, completeness, and policy/regulatory compliance.
• Monitor daily reports for payment exceptions and discrepancies; research and resolve issues.
• Maintain collateral records, ensuring proper lien perfection and timely releases.
• Process payoffs, satisfactions, subordinations, and reconveyances accurately and on time.
• Administer escrow accounts, including disbursements, analyses, and deficiency billing.
• Post and balance daily loan payments, advances, and adjustments.
• Respond promptly to member and internal inquiries with accurate, courteous service.
• Assist with year-end reporting (e.g., 1098/1099) and monthly reconciliations.
• Maintain documentation and audit trails per record retention and compliance standards.
• Support audits and collaborate with Collections, Accounting, and other departments to ensure data accuracy.
• Promote process improvements, complete required training, ensure regulatory adherence, and support the credit union's mission.

Essential Qualifications

• One to two years of administrative support experience required.
• Working knowledge of loan servicing functions including payments, escrows, payoffs, lien processing, and maintenance.
• Understanding of lending regulations.
• Proficiency with core banking systems (Fiserv DNA preferred) and lending software (MeridianLink, Temenos etc.).
• Accuracy and attention to detail in data entry and documentation.
• Strong organizational and time-management skills with the ability to meet deadlines.
• Excellent member service and communication skills.
• Ability to work independently and collaboratively within a team environment.
• Strong problem-solving and analytical abilities.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Maintains confidentiality and exercises sound judgment.

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.