Loan Servicing Specialist

Jobot; Pittsburgh (Allegheny County); On-site; USD 50,000 - 55,000; Full time

Job summary

Jobot is seeking a detail-oriented loan servicing associate to join our office-based team in Pittsburgh. You’ll handle loan boarding, payoff processing, and disbursement of taxes and insurance while keeping borrowers informed by phone.

You’ll also manage payments, document transfers, and reconcile purchased loans with our subservicer to ensure accuracy and timely reporting.

Qualifications

• Loan servicing experience or solid accounting background.
• Customer-first mindset and comfortable talking with customers and investors by phone.
• Attention to detail and ability to hit deadlines.

Responsibilities

• Be the friendly voice borrowers reach after closing — answering calls and getting them answers.
• Handle core loan servicing: loan boarding, payoff processing, and disbursing taxes and insurance.
• Connect with borrowers about first payments and process incoming payments accurately.
• Upload closed loan files to investors for review.
• Review agency loans and clear edits before purchase.
• Prepare data transfers tied to loan purchases.
• Process wires and import purchase advice information for purchased loans.
• Own the accounting and reconciliation of purchased loans to keep everything airtight.
• Board, report on, and audit loans managed with our subservicer.

Skills

Loan servicing experience

Accounting background

Customer-first mindset

Attention to detail

Team player

Problem solving

MS Office

Tools

Microsoft Office

Job description

Job Details

We are a top 5 builder offering competitive compensation, home purchase discount, great benefits, stock options and more!

Salary: $50,000 - $55,000 per year

Job is hosted by: Brendan Thomas

A bit about us

We have been helping families build their dream homes for over 70 years!

We are one of the Top 5 builders in the nation with over 500,000 homes built and sold across the country.

Every loan you touch helps a family move into a brand-new home. If you’re sharp, detail-obsessed, and ready to be part of a team that actually invests in your growth, we want to talk to you.

This is an on-site role — you’ll be in the office, plugged into a tight-knit servicing team that moves quickly and supports each other.

Why join us

Why You’ll Love It Here

• Top-tier benefits package, among the best in the industry.
• Employee stock ownership through a profit-sharing retirement trust — as the company grows, so do you.
• Strong, sustained financial growth and real stability behind you.
• A culture built on promoting from within and helping people build long careers.

What You’ll Do

• Be the friendly voice borrowers reach after closing — answering calls and getting them answers.
• Handle core loan servicing: loan boarding, payoff processing, and disbursing taxes and insurance.
• Connect with borrowers about first payments and process incoming payments accurately.
• Upload closed loan files to investors for review.
• Review agency loans and clear edits before purchase.
• Prepare data transfers tied to loan purchases.
• Process wires and import purchase advice information for purchased loans.
• Own the accounting and reconciliation of purchased loans to keep everything airtight.
• Board, report on, and audit loans managed with our subservicer.

What You Bring

• Loan servicing experience (preferred) — or a solid accounting background.
• A customer-first mindset and genuine comfort talking with customers and investors by phone.
• Sharp attention to detail and the discipline to hit deadlines consistently.
• The ability to fly solo and play well on a team.
• Strong problem-solving and communication skills.
• Confidence with Microsoft Office (Word, Excel, and friends).

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.