Loan Servicing Specialist

Sanibel Captiva Community Bank; Fort Myers (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Sanibel Captiva Community Bank is seeking a detail-oriented loan servicing professional to maintain insurance records, manage escrow accounts, and ensure timely premium and tax payments. You will contact insurance providers, review escrow analyses, and communicate with borrowers on insurance matters.

The role requires accuracy, regulatory compliance, and ability to work independently in a team environment. Responsibilities include processing payments, maintaining detailed loan files, and

Qualifications

• Basic arithmetic and accounting skills required.
• Proficiency with Word and Excel essential.
• Ability to read and interpret documents and procedures.

Responsibilities

• Maintain accurate insurance records for loan files.
• Establish escrow fields for new loans with escrow accounts.
• Coordinate with insurance companies and agents for updated policies.
• Review annual escrow analyses for accuracy.
• Process insurance and tax payments when due and ensure timely payments.
• Communicate with borrowers regarding insurance matters and proceed with force-placed insurance when needed.
• Back up servicing duties such as payoff quotes and processing.
• Maintain compliance with Bank policies and regulatory requirements.

Skills

Basic accounting

Microsoft Word

Microsoft Excel

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

FISERV System

Word

Excel

Email

Job description

Summary/ObjectiveResponsible for maintaining current insurance information for all loans requiring insurance. Monitor all loans that are set up with Escrow to ensure payment of insurance premiums and annual tax payments.Schedule RequirementsFull-Time: Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. at the team member’s assigned location. Extended hours may be required as job duties demand.Essential Duties and ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the duties as outlined.Maintain accurate insurance records for commercial and consumer loan files.Establish escrow fields for new loans booked and originated with escrow accounts.Contact insurance companies and agents to acquire updated insurance policies.Review annual escrow analysis for accuracy prior to mailing.Review and maintain records with Tax Service company.Process insurance payment and annual tax payments when due and ensure prompt payment.Mail letters to borrowers regarding past due insurance and force place insurance as needed.Inform agents of loan payoffs to remove Bank from policy.Maintain a current working knowledge of all internal policies and procedures, laws and regulations.Back up servicing department – provide payoff quotes, process payoffs, review LOC draws.Verify scanned documents prior to destruction.Able to work independently or in a small group setting on one or more projects at a time while maintaining organized files in great detail.Work within compliance standards and regulatory laws pertaining to servicing of mortgage loans.Complies with Bank’s Bank Secrecy Act/Anti-Money Laundering program to detect and report Currency Transactions Reports (CTR) and Suspicious Activity Reports (SAR) along with state and federal lawsComplies with all Bank policies and proceduresOther Duties as AssignedEducation/Experience RequirementsHigh school diploma or equivalent.Banking experience required.One-year loan servicing experience preferred.Certifications, Licenses, RegistrationsN/AMathematical SkillsAbility to perform basic accounting and math computations.LanguageAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must have the ability to speak English fluently to deal and work directly with other team members or department leaders.Reasoning AbilityAbility to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form. Ability to organize and prioritize assigned projects and complete in a timely manner.Special Skills and AbilitiesMust be computer proficient with knowledge of windows-based programs such as Word and Excel.Must be able to use email and utilize internet.Must have an understanding of FISERV SystemAbility to organize and prioritize assigned projects.Must maintain a professional appearance and demeanor at all times.Must be detail oriented, organized, possess the ability to multi-task and have excellent written and verbal communication skills.Must be a team player and service oriented.Ability to meet US employment eligibility requirements and company eligibility requirements.QualificationsTo perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Physical DemandsWhile performing the duties of this job, the associate is regularly required to; sit, reach with hands and arms, miscellaneous manual dexterity, stand, walk, talk, see, and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The associate must regularly lift and/or move up to 10 pounds.Work EnvironmentThis job operates in a professional, clerical office setting. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.Disclosure StatementNo one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description defined, is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for Sanibel Captiva Community Bank.Equal Opportunity Employer StatementSanibel Captiva Community Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.