Loan Servicing Specialist

Northpoint Commercial Finance; Alpharetta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Northpoint Commercial Finance is seeking a detail-oriented Loan Servicing Processor to join our team in Alpharetta, GA. You will manage invoices, modifications, and program terms with accuracy and efficiency, ensuring timely processing and compliance with company policies.

This role requires strong communication to coordinate with internal teams, resolve exceptions, and identify opportunities for workflow improvements.

Qualifications

• High school diploma or equivalent is required.
• Experience in loan servicing, invoice processing, or related financial operations is preferred.
• Strong understanding of financial software and systems; ability to learn new systems quickly.
• Excellent organizational skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team environment.
• Problem-solving skills with a proactive approach to issue resolution.
• Capacity to manage multiple priorities and deadlines effectively.

Responsibilities

• Process the daily incoming invoices hourly or more if volume increases.
• Distribute the manual invoices into analyst folders, accounting for analyst team schedules.
• Help manage the internal shared inbox for emails that need attention.
• Purchase and modify invoices ensuring accuracy and compliance with company policies.
• Initiate and resolve program term exceptions by collaborating across departments.
• Complete cross-training with department leaders to enhance skills and understanding across loan servicing functions.
• Collaborate with team to identify ongoing sources of process improvement and implement enhancements.

Skills

Attention to detail

Organizational skills

Communication skills

Problem solving

Multitasking

Financial software

Education

High school diploma or equivalent

Finance-related training preferred

Tools

Financial software

Job description

We are seeking a detail-oriented and organized Loan Servicing Processor to join our team. The ideal candidate will be responsible for managing various aspects of loan servicing operations, ensuring accuracy and efficiency in processing invoices, modifications, and program terms. This role requires strong communication skills to collaborate with internal teams to resolve exceptions and improve processes.

Essential Duties and Responsibilities

• Process the daily incoming invoices every hour or more if volume is increased.
• Distribute the manual invoices into analyst folders accounting for analyst team schedules.
• Help manage the internal shared inbox for emails that need attention.
• Purchase and modify invoices ensuring accuracy and compliance with company policies.
• Initiate and resolve program term exceptions by collaborating across departments to ensure terms are accurately reflected.
• Complete cross-training with department leaders to enhance skills and understanding across loan servicing functions.
• Collaborate with team to identify ongoing sources of process improvement, suggesting and implementing enhancements to increase efficiency and accuracy.

Qualifications

• High school diploma or equivalent required; additional education or training in finance or related field preferred.
• Proven experience in loan servicing, invoice processing, or related financial operations preferred.
• Strong understanding of financial software and systems; ability to learn new systems quickly.
• Excellent organizational skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team environment.
• Problem-solving skills with a proactive approach to issue resolution.
• Capacity to manage multiple priorities and deadlines effectively.