Loan Servicing Representative- Farmington

Franklin Savings; Farmington (ME); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401(k) with employer contributions

Pension plan

Job summary

Franklin Savings Bank in Farmington, ME is seeking a Loan Servicing Representative to support residential mortgage and consumer loan servicing on-site. The role offers hourly compensation between $20 and $24 and a comprehensive benefits package.

You will maintain loan records, process servicing requests, and provide timely, professional support to customers and loan staff. This position emphasizes accuracy, confidentiality, and strong communication in a team setting.

Qualifications

• High school diploma or equivalent required; associate’s degree in business, finance, accounting, or related field preferred.
• Banking, loan servicing, lending operations, customer service, or admin experience preferred.
• Strong knowledge of residential mortgages, home equity loans, or loan servicing functions preferred.
• Proficiency in Word, Excel, and Outlook.
• Excellent organizational skills with strong attention to detail and accuracy.
• Strong verbal and written communication with ability to provide exceptional customer service.

Responsibilities

• Service residential mortgage, home equity, construction, and consumer installment loans with accurate processing.
• Process loan file maintenance, extensions, policy exceptions, UCC filings, payoff requests, and collateral release docs.
• Administer construction loan disbursements, order inspections, and monitor progress toward permanent financing.
• Prepare and process installment loans, including balancing and maintaining loan records.
• Respond to customer inquiries and support loan officers and bank personnel with servicing questions and requests.
• Generate and distribute loan servicing reports for lending staff across all branches.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Confidentiality

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Servicing Representative, Farmington

3 days ago Requisition ID: 1231

Salary Range: $20.00 To $24.00 Hourly

The Loan Servicing Representative plays a key role in supporting the Bank's lending operations through the administration and servicing of residential mortgage, home equity, construction, and consumer installment loans. This position is responsible for ensuring loan records are accurately maintained, servicing requests are completed efficiently, and customers and loan personnel receive timely and knowledgeable support.

Key Responsibilities

• Service residential mortgage, home equity, construction, and consumer installment loans, ensuring timely and accurate processing of loan servicing activities.
• Process loan file maintenance, loan extensions, policy exceptions, UCC filings, payoff requests, and collateral release documentation.
• Administer construction loan disbursements, order inspections, and monitor loan progress until conversion to permanent financing.
• Prepare and process installment loans, including balancing and maintaining loan records.
• Respond to customer inquiries and support loan officers and bank personnel with loan servicing questions and requests.
• Generate and distribute loan servicing reports for lending staff across all branch locations.

Qualifications

• High school diploma or equivalent required; associate’s degree in business, finance, accounting, or a related field preferred.
• Previous banking, loan servicing, lending operations, customer service, or administrative experience preferred.
• Strong knowledge of residential mortgages, home equity loans, consumer lending, or loan servicing functions preferred.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Excellent organizational skills with strong attention to detail and accuracy.
• Strong verbal and written communication skills with the ability to provide exceptional customer service.
• Ability to maintain confidentiality and handle sensitive customer information with professionalism.

Location:

• This position is on-site, located in Farmington, ME.

We offer a robust benefits package, including:

• Health, dental, vision, life, and disability insurance
• Paid vacation and holidays
• 401(k) with employer contributions
• Pension plan

Compensation:

The anticipated hourly compensation for this role is $20-$24. Individual compensation decisions are based on several factors, including experience, job-related skills, education, certifications, geographic location, and internal equity. This position is also eligible for applicable annual incentive compensation and company-sponsored benefits.

Growth & Recognition:

We are committed to rewarding performance and supporting employee growth. Compensation is reviewed annually, and employees may be eligible for merit‑based salary increases based on performance and organizational results.

Why Join Our Team?

At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well‑being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun!

In addition, we prioritize our commitment to our communities in which we live and work. We sponsor roughly 140 events each year and in 2025 we donated more than $705,000 to local non‑profits and community organizations!

This position will remain open until the right candidate is found.

Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination.