Loan Servicing Representative 2 – Contingent

Dexian; Iowa (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Dexian is seeking a Loan Servicing Representative to validate disclosures for closed retail mortgage loans and provide routine transactional support in a fast-paced operations environment.

You will review non-numeric disclosure data, reconcile recording fees, and ensure that all required information is properly documented and supported by materials. Training is provided, and collaboration with supervisors is expected.

Qualifications

• Strong research and analytical skills for issue resolution.
• Proficiency using computers and multiple office systems.
• Able to work quickly and accurately in a production-driven setting.
• Excellent attention to non-numeric content accuracy.
• Effective problem-solving and documentation skills.

Responsibilities

• Review and validate loan documentation and disclosure materials for accuracy and completeness.
• Reconcile recording fees, identify variances, and ensure discrepancies are resolved or documented.
• Perform detailed review of non-numeric disclosure data for accuracy.
• Confirm information disclosed is correct and supported by documentation.
• Validate supporting materials (credit reports, loan documents, customer records).
• Research issues and missing information; take corrective action as needed.
• Document findings in internal systems; support related processes as assigned.

Skills

Research & analysis

Computer proficiency

Attention to detail

Problem solving

Willingness to learn

Office/operations experience

Team mindset

Tools

Multiple systems

Job description

Loan Servicing Representative

In this assignment, you may: Support Loan Servicing; seek ways to improve individual work processes within established procedures. Perform routine transactional support tasks. Regularly receive direction from supervisor and escalated? Interact with client personnel on basic information.

Required Qualifications

6+ months of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Job Summary

The Loan Servicing Representative is responsible for validating and reviewing disclosures for closed retail mortgage loans to ensure accuracy, completeness, and compliance. This role focuses heavily on non numeric review, recording fee reconciliation, and verifying that all required information was properly disclosed and supported by documentation. This position operates in a fast-paced, operations driven office environment, and attention to detail is critical. The ideal candidate is curious, efficient, and comfortable researching discrepancies while maintaining quality and production standards. Internal training is provided, and the role is well?suited for both operations professionals and entry?level candidates/new graduates.

Key Responsibilities

• Review and validate loan documentation and disclosure materials for accuracy and completness.
• Reconcile recording fees, identify variances, and ensure discrepancies are resolved or properly documented
• Perform detailed review of non-numeric disclosure data to ensure accuracy and correct presentation
• Confirm required information was disclosed correctly and supported by appropriate documentation
• Validate supporting materials, including (but not limited to):
  • Credit reports
  • Loan documentation
  • Customer and transaction records
• Research issues, inconsistencies, or missing information and take appropriate corrective action
• Document findings clearly and accurately within internal systems
• Support smaller disclosure related processes as assigned
• Maintain quality and productivity expectations in a time tracked operations environment

Required Skills & Qualifications

• Strong research and analytical skills with the ability to investigate and resolve issues
• Proficiency using computers and multiple systems in an office/operations setting
• Ability to work quickly and accurately in a production?driven environment where time is tracked
• Strong attention to detail, especially in non?numeric content review
• Effective problem?solving skills
• Willingness and ability to learn quickly; training is provided internally
• Professional experience working in an office or operations environment (cubicle setting preferred)
• Dependable, collaborative, and helpful team mindset

Preferred Qualifications (Not Required)

• Prior experience in mortgage lending, loan servicing, or loan operations (a plus, not required)
• Exposure to quality control, compliance review, or disclosure review functions

About Dexian

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.