Loan Servicing Processor II

Bank of Utah; Ogden (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great work-life balance

Competitive pay and benefits

401(k) plan with company match

12 bank holidays + paid time off

Job summary

Bank of Utah is seeking a Loan Servicing Processor II at our Ogden branch. The role supports commercial loan customers, SBA loans, and construction loans, handling booking, file maintenance, and draw processes from 8:00 AM to 5:00 PM, Monday through Friday. The position backs up the manager within the Loan Servicing Department.

Ideal candidates have a high school education, good communication skills, and the ability to work with minimal supervision. Prior loan servicing exposure is beneficial.

Qualifications

• High School Education must be completed.
• Good communication and basic computer skills required.
• Ability to work with minimal supervision and maintain productivity.
• Strong understanding of debits and credits in banking.
• Familiarity with loan payment streams and documentation.

Responsibilities

• Book all loan types (SBA, Construction, Commercial, Letters of Credit, Master Notes, Leases, Bonds, etc.) to the DNA system.
• Complete file maintenance and status changes in DNA and Construct.
• Set up commercial construction loans and manage draw processes for loans and escrows.
• Process loan payments and provide customer service for commercial and construction loan customers.
• Perform GL reconciliations and reconcile loan billing statements.
• Assist investor reporting and monitor note exception reports.
• Quote and process payoffs for sold SBA loans.

Skills

Good Communication Skills

Basic Computer Skills

Productivity with little supervision

Debits and Credits

Loan Payment Streams and documentation

Education

High School Education

Job description

Thanks for your interest in applying to the Bank of Utah. My name is Thelma Fonger, and I work as AVP Loan Operations Team Lead. As an introduction to our company, the Bank of Utah was founded in 1952, and is one of Utah’s largest privately owned community banks. We were named S&P Global Top 20 Bank two years in a row and a Top 100 Fastest Growing Company.

Our Mission Statement:

We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

Job Opening Details:

If our mission statement piques your interest, we encourage you to apply for the currently open position of Loan Servicing Processor II to work Monday - Friday, 8:00 AM-5:00 PM, at our Ogden Branch located at 2605 Washinton Blvd, UT. This Loan Servicing Processor II maintains general knowledge and background and performs many of the same functions as Loan Servicing Processor I, however, Level II requires more expertise for all the various functions in the Loan Servicing Department. Provides customer service and servicing for commercial loan customers, commercial construction loan customers, and SBA loan customers. Serves as a resource to all Loan Officers and Loan Assistants. Books all loan types (SBA, Construction, Commercial, Letters of Credit, Master Notes, Leases, Bonds, etc.) to the DNA system. Completes file maintenance and services Commercial Construction Loans and escrows in the draw process. Processes loan payments. This position is responsible to back up the manager in all functions.

Qualifications:

• High School Education
• Basic Computer Skills
• Good Communication Skills
• Must be able to work at a high level of productivity with little supervision
• Good understanding of Debits and Credits
• Good understanding of Loan Payment Streams and documentation
• Must have 1 year experience as Loan Servicing Processor I or equivalent outside experience

Regular Duties and Responsibilities

• Has more defined skills and expertise in Booking and verifying of all Loan types (SBA, Construction, Commercial, Letters of Credit, Master Notes, Leases, Bonds, Loan Participations (serviced and sold), etc.) to DNA.
• Completes file maintenance and Status Changes as requested on DNA.
• Set up commercial construction loans in Construct.
• Perform all duties of the draw process for Commercial Construction draws and escrow releases on the Construct system ensuring that the draw meets all the general policies and guidelines in order to process and complete the draw request. Responsibility is split into two separate duties:
• Person 1: verifies W-9 information on all vendors, verifies invoices, monitors loan inspections ensuring work is complete, monitors line items, issues payment of checks, and remote prints checks.
• Verifier: verifies the check amounts, the vendor paid, the correct invoices and addresses and that the draw balances between DNA and Construct.
• Maintain escrow report to keep track of all third-party escrow agreements.
• Provides customer service to both commercial and construction loan customers. Answering questions regarding payments and draws.
• Performs various GL reconciliations as assigned by manager.
• Reconciles loan billing statements with print vendor to ensure statements are being mailed and/or held as needed.
• Process interest reserve payments on commercial construction and development loans.
• Provides backup in clearing Loan Non-Post items.
• Assists with investor reporting to GuideHouse, USDA, Farmer Mac, and all other miscellaneous bank participations. Remitting payments and requesting funds when loans appear on reports
• Monitors the Note Exception Report clearing items daily as necessary.
• Quotes and processes payoffs for sold SBA 7A loans.
• Process loan payments.
• Responsible to seek out and complete training courses that are relevant to the job description, that will help improve knowledge, skills, and abilities.
• Attendance is an essential function of the job.
• Other duties as assigned.

Benefits of Working with Us

Bank of Utah's comprehensive benefits package includes:

• Great work-life balance, with a Monday-Friday schedule
• Competitive pay and benefits, including medical, dental and vision plans
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
• 12 paid bank holidays + paid time off, including paid parental leave
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values