Loan Servicing Operations Lead

Dominion Financial Services, LLC; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid garage parking

Company outings and social events

Virtual events

Opportunities to join committees and

Employee discount programs

Growth potential

Health, vision, and dental benefits

401(k) after 1-year anniversary

7 paid holidays

Job summary

Dominion Financial Services is seeking a Loan Servicing Manager to lead daily operations, guide a team of 8+ specialists, and partner with the Director to remove bottlenecks and improve processes.

The role emphasizes accountability, structured workflows, and strong borrower communication, with exposure to escalations and cross-functional collaboration across Originations, Insurance, and Special Assets.

Qualifications

• 3+ years of mortgage or loan servicing experience.
• 1–3 years of leadership, assistant management, or team lead experience preferred.
• Experience supporting employee development, cross-training, and workflow coordination.
• Hard money, private lending, or investor loan servicing experience strongly preferred.
• Strong understanding of servicing operations, borrower communication, escalations, and loan lifecycle management.
• Strong analytical skills with the ability to identify patterns, summarize issues clearly, and support sound decision-making.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Strong critical thinking and problem-solving ability.
• Ability to interpret and apply policies, procedures, and operational requirements consistently.
• Comfortable working across systems and learning new technology quickly.
• Self-starter with strong follow-through and a high level of accountability.

Responsibilities

• Oversee day-to-day loan servicing operations across core servicing functions.
• Help manage team workflow to ensure timely handling of borrower requests, servicing tasks, escalations, and internal follow-up items.
• Monitor departmental queues, response times, and service levels to ensure work is completed accurately and within expected turnaround times.
• Partner with the Director of Loan Servicing to identify workflow gaps, recurring issues, and operational bottlenecks, and help implement practical solutions.
• Reinforce consistency in process execution, documentation standards, and departmental expectations across both onsite and remote team members.

Skills

Mortgage loan servicing

Leadership

Process improvement

Communication

Analytical skills

Job description

Dominion Financial Services is seeking a Loan Servicing Manager to lead daily operations, guide a team of 8+ specialists, and partner with the Director to remove bottlenecks and improve processes.

The role emphasizes accountability, structured workflows, and strong borrower communication, with exposure to escalations and cross-functional collaboration across Originations, Insurance, and Special Assets.