Loan Servicing Insurance Specialist III

Peoples Bank - Newton, NC; Newton (NC); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Peoples Bank - Newton, NC seeks an Insurance Servicing professional responsible for reviewing and maintaining collateral and flood insurance policies for loans. You will prepare disbursements, manage expirations and renewals, and liaise with borrowers, agents, and internal teams to ensure image quality and compliance.

The role requires attention to detail, strong communication, and the ability to work with multiple departments to meet reporting and regulatory requirements.

Formación

• Proficiency with Microsoft 365 applications (Word, Excel, Outlook, Teams).
• Ability to enter, update, retrieve and verify information in computer systems.
• Familiarity with electronic document management, imaging and file storage.
• Ability to navigate web-based applications and internal systems.
• Basic spreadsheet skills (data entry, sorting, filtering, formulas).
• Ability to compose professional emails and correspondence.
• Basic troubleshooting for common software, printers, scanners, login issues.
• Strong attention to detail and accuracy reviewing insurance documents and records.
• Effective verbal and written communication with customers.

Responsabilidades

• Review, track and maintain collateral and flood insurance policies.
• Prepare insurance disbursements/payments for escrowed loans.
• Handle expired insurance policies, cancellations, and renewal notices.
• Act as liaison between bank, agent and borrower.
• Prepare imaging documentation to ensure quality.
• Review images of insurance documents for accuracy.
• Produce monthly expired insurance and related management reports.
• Complete flood insurance calculation worksheets and imaging to file.
• Coordinate force-placed insurance processes.
• Maintain department service levels and deliver customer service.
• Adhere to loan policy, procedures and regulatory compliance.

Conocimientos

MS 365

Data entry

Document management

Web-based applications

Spreadsheet basics

Email correspondence

Troubleshooting

Attention to detail

Communication skills

Time management

Problem solving

Independence

Team collaboration

Adaptability

Confidentiality

Educación

High school diploma

Associate degree (business-related)

Descripción del empleo

Position Summary

Position is responsible for (1) Reviewing, tracking and maintaining all collateral and flood insurance policies on the system for new and existing loans,(2) Preparing insurance disbursements/payments for escrowed loans, (3) Handling expired insurance policies, insurance cancellation, and renewal notices (4) Acting as a liaison between bank, insurance agent, and borrower, (5) Preparing insurance documentation for imaging process to ensure image quality, (6) Reviewing images of insurance documentation to ensure image quality, (7) Handling monthly expired insurance reporting and related management reporting (8) Completing flood insurance calculation worksheet and imaging to file, (9) Coordinating force placed insurance process, (10) Maintaining department service level standards and providing exceptional customer service to internal and external clients, (11) Adhering to the internal loan policy and procedures of the bank as well as adhering to compliance regulations and state/federal banking laws, (12) Reviewing and updating department operating policies and procedures as it relates to property and flood insurance, (13) Working with audit, compliance, risk management and state/federal examiners to provide documents and data as requested, (14) Adhering to regulatory requirements of the Bank Secrecy Act, Anti-Money Laundering, Customer Identification Program and OFAC and (15) Participating in Disaster Recovery efforts as it relates to the Insurance Servicing area.

Qualifications

Required Education

• A high school diploma or equivalent is required.

Preferred Education

• Associates degree from a two-year college in business-related field

Required Experience

• 2 or more years’ experience in insurance field/environment

Preferred Experience

• Thorough understanding of collateral and flood insurance coverage

Required Skills

• Proficiency with Microsoft 365 applications, including Word, Excel, Outlook, and Teams
• Ability to enter, update, retrieve and verify information in computer systems.
• Familiarity with electronic document management, imaging and file storage
• Ability to navigate web-based applications and internal systems
• Basic spreadsheet skills, including data entry, sorting, filtering, and simple formulas
• Ability to compose professional emails and correspondence
• Basic trouble-shooting skills for common software, printer, scanner, and login issues
• Strong attention to detail and accuracy when reviewing insurance documents, loan records, and payment information
• Effective verbal and written communication skills with internal and external customers
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks and meet established deadlines
• Sound judgment, analytical thinking, and problem-solving skills
• Ability to work independently while collaborating effectively with team members and other departments
• Adaptability and willingness to learn new systems, procedures, and regulatory requirements
• Professionalism, dependability, discretion, and a commitment to maintaining confidentiality
• Customer-focused approach with patience, tact, and courteous service