Loan Services Representative I

Eglin Federal Credit Union, Inc.; Fort Walton Beach (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

Eglin Federal Credit Union, Inc. is recruiting a Loan Services Representative I to join our Fort Walton Beach Operations Center. This full-time role assists members in a contact center with loan and account related products and services.

Responsibilities include answering inbound calls, explaining terms and rates, processing loan transactions, and ensuring documents are complete. The position also involves cross-selling products, promoting electronic services, and upholding confidentiality.

Qualifications

• One to three years of similar or related experience.
• High school education or GED required.
• Strong listening and communication skills with confidentiality and tact.

Responsibilities

• Answer inbound calls, assist members with loan and account products and services.
• Explain terms, rates, collateral values, and debt protection options to members.
• Process loan transactions and share/account transactions; ensure documents are complete.
• Cross-sell Credit Union products and promote electronic services.

Skills

Communication skills

Listening skills

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Services Representative I

Full Time Operations Center, Fort Walton Beach, FL, US

2 days ago Requisition ID: 1374

Starting Pay: $18.00

Position Closing Date: 10/19/2026

Role:

Assists members in a contact center environment with loan and account related products and services.

Essential Functions & Responsibilities:

• Follows scripts and telephone etiquette guidelines to answer inbound calls in an efficient and professional manner, primarily assisting members with loan related products/services including, but not limited to: membership eligibility and benefits, share types and rates, loan types, rates and terms, collateral values and requirements, debt protection, guaranteed asset protection (GAP), vehicle service agreements, and collateral protection insurance (CPI).
• Assists members with loan transactions, including, but not limited to loan and MasterCard payments, transfers, payoffs, advances/add-ons, requests for adding/terminating joint borrowers, adding/removing joint and authorized MasterCard cardholders, and closing LOC and MasterCard accounts. Assists with share and account related transactions upon request.
• Processes and disburses SAFE loan requests and loan modification agreements within lending guidelines. Ascertains loan application and supporting documents are complete. Ensures member is thoroughly familiar with all terms, payment amounts, dates, and method of repayment.
• Promotes, explains and cross-sells Credit Union products and services in order to assist members in meeting their financial goals. Encourages and assists members with enrollment in electronic services and refers members to Eglin Financial Services. Meets established credit union goals.
• Performs other job related duties as assigned.

Performance Measurements:

1. Job functions are efficiently and accurately performed, and in compliance with established policies and procedures.
2. Communications with members and coworkers are professional, courteous, clear and concise
3. Consistently reliable in attendance, punctuality and dependability.
4. Is trustworthy, represents EFCU in a professional manner and performs in a positive, constructive and supportive manner.

Knowledge and Skills:

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Must have good listening and communications skills. Work involves much personal contact with others inside and/or outside the organization for the purpose of building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Must be proficient with general office equipment, PC and ancillary software.
Must have the ability to fully comprehend and explain share and loan related products and services, account transactions, fees, dividends and loan interest, and debt protection products.

Physical Requirements

This Job Description is not a complete statement of all duties and responsibilities comprising the position.