Loan Services & Fraud Prevention Specialist

Kawasaki; California (MO); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical, Dental, Vision and Pet insurance

401(k) match

Life and Disability benefits

Generous PTO policy

Employee discounts on Kawasaki products

Onsite fitness center

Job summary

Kawasaki in California is seeking a Customer Service representative to provide exceptional support regarding loans. Responsibilities include managing customer inquiries, resolving complaints, and ensuring compliance with policies. A high school diploma and 2-3 years of customer service experience are required.

The position offers a competitive salary ranging from $20 to $25 per hour based on experience, along with comprehensive benefits including medical, dental, vision, PTO, and more.

Qualifications

• Minimum of 2-3 years in customer service, preferably in financial services.
• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide exceptional customer service and handle inquiries.
• Communicate with Dealer Partners to resolve issues.
• Investigate complaints and ensure compliance with policies and regulations.

Skills

Customer service experience

Communication skills

Problem-solving

Loan structure knowledge

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Bachelor’s degree or Advanced Professional degree

Tools

Loan Management Systems (LMS)

Job description

Kawasaki in California is seeking a Customer Service representative to provide exceptional support regarding loans. Responsibilities include managing customer inquiries, resolving complaints, and ensuring compliance with policies. A high school diploma and 2-3 years of customer service experience are required.

The position offers a competitive salary ranging from $20 to $25 per hour based on experience, along with comprehensive benefits including medical, dental, vision, PTO, and more.