Loan Service Representative

Kids for the Future; Maple Grove (MN); On-site; USD 36,000 - 54,000; Full time

Job summary

TopLine Financial Credit Union is seeking a Loan Service Assistant in Maple Grove, MN. This role supports the loan servicing team, handling lien releases, payment processing, and collateral/insurance tracking to assist members with their financial needs.

The position requires attention to detail, strong communication, and the ability to work independently in a clerical, customer-service oriented environment.

Qualifications

• Must have a high school degree or equivalent and 6 months to 1 year loan processing/closing experience desired.
• Previous clerical or Customer Service experience essential.
• Current knowledge of consumer loan regulations and policies relating to processing essential.
• Excellent verbal and written communication skills.
• Detail oriented with good organizational skills essential and ability to work independently.
• Good math aptitude essential.
• Basic office skills essential (typing, 10-key, data entry), personal computer skill, Microsoft Office Suite software essential.

Responsibilities

• Complete paid in full report including releasing liens in a timely manner.
• Verify and process all mailed loan payments daily.
• Assist Loan Service Representative with collateral and insurance tracking.
• Enter insurance information into vendors website for insurance tracking.
• Log DMV lien cards into system to track receipt.
• Follow-up on pending lien releases.
• Follow-up on loan findings.
• Follow-up on title tracking to get proof TopLine is lienholder.
• Maintain and organize loan file room.
• Process third party payoff requests for all loans.
• Provide assistance to branch personnel and/or members resolving account related issues.
• Develop a working knowledge of the Consumer, Residential loan and Member Service functions to efficiently answer questions and provide information.
• Files and maintains complete and accurate files for all loans.
• Assist Loan Service Representative with verifying and funding indirect loan contracts.
• Perform other related duties and special projects as required or assigned.

Skills

Loan processing

Customer service

Attention to detail

Education

High school diploma

Tools

Microsoft Office Suite

10-key typing

Job description

• Location 9353 Jefferson Highway,Maple Grove, MN, 55369,United States
• Job Category Loan Servicing , Lending
• Employee Type FT Non-Exempt

TopLine Financial Credit Union has been a member-owned financial services cooperative since 1935. We are looking for outgoing individuals to join our Loan Servicing team that is dedicated to building life-long relationships to help our members reach and manage their financial goals.

A successful Loan Service Assistant will be able to do:

• Complete paid in full report including releasing liens in a timely manner.
• Verify and process all mailed loan payments daily.
• Assist Loan Service Representative with collateral and insurance tracking.
  • Enter insurance information into vendors website for insurance tracking
  • Log DMV lien cards into system to track receipt
  • Follow-up on pending lien releases
  • Follow-up on loan findings
  • Follow-up on title tracking to get proof TopLine is lienholder
• Maintain and organize loan file room.
• Process third party payoff requests for all loans.
• Provide assistance to branch personnel and/or members resolving account related issues.
• Develop a working knowledge of the Consumer, Residential loan and Member Service functions to efficiently answer questions and provide information.
• Files and maintains complete and accurate files for all loans.
• Assist Loan Service Representative with verifying and funding indirect loan contracts.
• Perform other related duties and special projects as required or assigned.

At TopLine Financial Credit Union, we celebrate diversity by offering a work environment that is shaped by individual respect and mutual trust where every individual can thrive. We are proud to be an Equal Opportunity/ Affi ... committed to diversity in the workplace and comply with all applicable federal, state, and local laws regarding non-discrimination and affirmative action.

Requirements

• Must have a high school degree or equivalent and 6 months to 1 year loan processing/closing experience desired.
• Previous clerical or Customer Service experience essential.
• Current knowledge of consumer loan regulations and policies relating to processing essential.
• Excellent verbal and written communication skills.
• Detail oriented with good organizational skills essential and ability to work independently.
• Good math aptitude essential.
• Basic office skills essential (typing, 10-key, data entry), personal computer skill, Microsoft Office Suite software essential.