Loan Sales Specialist

OneMain Financial; Griffin (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a Loan Sales Specialist to help customers access friendly, fast, and affordable financing while supporting branch goals.

The role emphasizes multitasking, empathy, and effective communication across channels; candidates with sales or customer service experience are preferred and bilingual Spanish is a plus.

Qualifications

• High School Diploma or GED required.
• Sales, collections or customer service experience preferred.
• Bilingual Spanish a plus.

Responsibilities

• Multitask to meet dynamic role demands and deliver timely service.
• Exceed customer expectations through empathy and guidance to meet branch goals.
• Develop and maintain connections; present tailored loan solutions.
• Manage loan life cycle, including collections, complying with laws.
• Engage customers via phone, email, chat, and in-house systems.
• Educate customers on loan terms and optional insurance products.

Skills

Sales experience

Customer service

Collections experience

Education

High School Diploma or GED

Job description

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, team members thrive in a competitive atmosphere where hard work and dedication directly influence success. The role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, while growing their career.

In the Role

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy, and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain existing ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities, while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat, and in‑house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and a goal‑oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms, and their options.

Requirements

• High School Diploma or GED

Preferred

• Sales, Collections or Customer Service experience
• Bilingual – Spanish

Location

On site

Schedule

The schedule for this position is Monday‑Friday during standard business hours, with some extended hours during the week as needed, which may include Saturday.

Benefits

• Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave (prorated based on start date)
• 11 paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Who we Are

OneMainFinancial offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance.