Loan Research Team Member I, Full-Time, Hybrid Marlborough MA

Davita Inc.; Marlborough (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading credit union in New England seeks a candidate to assist the Loan Services Department by processing work and helping members with inquiries. Successful applicants will engage with multiple processes, demonstrating a strong customer service orientation and attention to detail while achieving performance goals in a collaborative environment.

Qualifications

• Six months to one year of related experience, preferably in financial institutions.
• Prior customer service experience.

Responsibilities

• Process work of the Loan Services Department and assist with questions.
• Learn various programs and maintain professionalism in interactions.

Skills

Customer Service

Attention to Detail

Basic PC Skills

Job description

Description

Schedule	Mon - Fri: 8 AM - 5 PM (40 Hours)
What You'll Do	Summary/Objective: Process work of the Loan Services Department job responsibilities and assist members and front-line staff with questions about those processes. Assist the Loan Services Department with achieving key performance goals and service level standards. Cross-train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Learn and understand the following programs: Cathedral, e-OSCAR, Innovis, ePort, Equifax Inquiry Removal, Securian, CenterPoint, iQQ, LoansPQ, Pega, and XP. Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members Have a comprehensive and working knowledge of the Balance Transfer Program Process the following work within the service level: Pega Emails Loan Research Mail Service Requests: Electronic Payment and Card Services Corrections, Loan Payment Corrections (Visa). Fax Forms: Adding and Removing Authorized User(s), Visa Switch Reports: SRD Validation, SRD Limit Up, SCRA Late Fees, Open Visas with Revoked Limits, Authorized User Audit, Overdraft Protection. Solar Loan Servicing Gap Claims SCRA requests and audit reports Disputes: Generic Credit Disputes, e-OSCAR, Request to Remove Credit Inquiries Report, and Direct Disputes. Complete training courses within established guidelines Actively contributes to DCU's Success Sharing initiatives and practices DCU's principles of People Come First, Do the Right Thing, and Make a Difference Maintains a high level of professionalism and respect during interactions with both members and colleagues alike Maintains a working knowledge of and adheres to DCU policies and procedures related to the position, as well as all applicable regulations Performs work functions with attention to detail, within established timeframes, and follows through as needed to complete tasks Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality, and others as assigned Perform other job-related duties as assigned.
What You'll Need	Six months to one year of related experience, financial institutions preferred Prior customer service experience Basic PC skills
What We Do	DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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