Loan Quality Control Specialist II

Hope Enterprise Corporation; Jackson (MS); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Vacation and Sick Time

11 Paid Holidays

401(k) with Company Match

Medical, Dental, and Vision Benefits

Flexible Spending Account (FSA)

Disability Benefits

Life Insurance

Employee Assistance Program (EAP)

Tuition Reimbursement and Professional

Job summary

Hope Enterprise Corporation, located in Jackson, MS, is seeking a Loan Quality Control Specialist II to oversee complex loan documentation reviews, ensure accuracy and compliance, and mentor junior staff. The role requires strong analytical and problem-solving abilities and a focus on process improvements.

The position reports to the Assistant Vice President, Loan Quality Control, and is onsite in Jackson, MS.

Qualifications

• 5+ years of experience in loan quality control or related lending role.
• Strong knowledge of retail mortgage processes and compliance requirements (TRID, RESPA, TILA).
• Excellent organizational, analytical, and problem-solving skills.

Responsibilities

• Lead and manage complex loan quality control reviews with regulatory compliance.
• Mentor and guide Loan Quality Control Specialist I team members.
• Oversee exception tracking, identify trends, and recommend process improvements.

Skills

Loan quality control

Retail mortgage processes

Regulatory compliance

Analytical skills

Problem solving

Mentoring

Education

Associate or Bachelor’s degree

GED/High school diploma

Tools

Loan processing systems

Document management platforms

Job description

• Department: Retail Sales

HOPE (Hope Enterprise Corporation, Hope Credit Union, and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi, and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at https://www.hopecu.org/.

• Title: Loan Quality Control Specialist II
• Department: Retail Sales
• Reports To: Assistant Vice President, Loan Quality Control
• Supervises: N/A
• Job Classification: Non-Exempt, Full-time
• Location: Onsite - Jackson, MS

Position Summary

The Loan Quality Control Specialist II is responsible for advanced oversight of retail loan documentation, ensuring the accuracy, completeness, and regulatory compliance of both pre-closing and post-closing loan files. This role requires higher-level analytical, problem-solving, and decision-making skills than LQC I, as well as leadership and mentoring of junior team members. The specialist II is also responsible for identifying process improvements, managing escalations, and supporting departmental reporting and audits.

Responsibilities

• Lead and manage complex loan quality control reviews, ensuring compliance with all federal, state, and internal policies and regulations.
• Mentor and provide guidance to Loan Quality Control Specialist I team members, supporting skill development and process adherence.
• Oversee exception tracking, identify trends, elevate critical issues, and recommend process improvements to minimize errors and risks.
• Review and verify all real estate loan documentation, including title work, liens, closing disclosures, and TRID compliance.
• Coordinate with lenders, title companies, underwriters, and other internal departments to resolve discrepancies and facilitate timely loan closings.
• Assist in the preparation of audits, regulatory reviews, and internal reporting requirements.
• Ensure proper organization, storage, and confidentiality of loan files, maintaining compliance with HOPE’s policies and security standards.
• Support special projects and department initiatives, including documentation process enhancements and policy updates.
• Act as backup for department leadership in administrative or procedural matters as needed.
• Other duties as assigned.

Qualifications

Required

• High school diploma or GED
• Minimum of 5+ years of experience in loan quality control, consumer lending, or a related role
• Strong knowledge of retail mortgage processes, loan documentation, and compliance requirements
• Excellent organizational, analytical, and problem-solving skills

Preferred

• Associate or Bachelor’s degree
• Experience with title work, UCC filings, and lien perfection
• Familiarity with TRID, RESPA, TILA, and other real estate lending regulations
• Experience mentoring or supervising team members
• Proficiency in loan processing systems and document management platforms

Key Competencies & Skills

• Advanced analytical skills with strong attention to detail.
• Ability to identify and resolve discrepancies in complex loan documentation.
• Effective communication skills for interacting with internal teams and external partners.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Ability to train, mentor, and guide junior team members.
• Problem-solving and process improvement mindset.
• Commitment to confidentiality and data security

Work Environment

• Fast-paced, deadline-driven atmosphere requiring adaptability and multitasking.
• Primarily office-based work in a climate-controlled environment with minimal noise.
• May occasionally require limited travel for training or special projects.

Comprehensive Benefits Package

• Paid Vacation and Sick Time
• 11 Paid Holidays
• 401(k) with Company Match
• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA)
• Disability Benefits
• Life Insurance, Critical Illness, Accident
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Professional Development

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.