Loan Processor & Loan Officer Assistant

Gold Star Mortgage Financial Group; Knoxville (TN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Gold Star Mortgage Financial Group in Knoxville, TN, offers a hybrid Loan Processor & LOA role supporting the Loan Officer and processing team from application to underwriting. The position emphasizes document collection, client communication, and coordination with third parties to keep loans moving efficiently in compliance with industry regulations.

The candidate should have strong attention to detail, solid organizational skills, and excellent written and verbal communication abilities, with

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year of hands-on loan processing experience in the mortgage banking industry preferred.
• Exceptional attention to detail and accuracy.
• Strong organizational skills and ability to manage multiple files and deadlines simultaneously.
• Dependable and self-motivated with the ability to work independently.
• Excellent written and verbal communication skills.
• Comfortable learning and adapting to regulatory updates and internal policy changes.

Responsibilities

• Obtain and review required loan documentation from customers to ensure completeness and accuracy.
• Proactively communicate with clients, third-party vendors, and team members to collect missing documentation and resolve discrepancies.
• Submit complete loan files to underwriting and follow up as needed.
• Initiate title and appraisal orders; track progress to ensure timely completion.
• Schedule and coordinate appointments, meetings, and other client-related events for the Loan Officer.
• Assist with marketing initiatives to support lead generation and client outreach.
• Stay up to date on company policies, mortgage regulations, and industry best practices.
• Maintain organized and compliant loan files throughout the processing lifecycle.
• Perform general clerical duties and other tasks as assigned.

Skills

Loan processing

Attention to detail

Organizational skills

Communication skills

Independent worker

Education

High School Diploma

Associate degree substitution for experience

Tools

Encompass

Job description

Loan Processor & Loan Officer Assistant (LOA) - JOB DESCRIPTION

Position Title: Loan Processor & LOA FLSA Status: Non-Exempt :

Pay Grade: I (Junior) or II (Senior) Reports to: Branch Manager or Branch Support Manager

Status: Regular, Full-Time or Part-Time Title Grade: I (Junior) or II (Senior)

Location: Knoxville, TN

SUMMARY & PURPOSE OF POSITION

The Loan Processor & Loan Officer Assistant (LOA) is responsible for supporting the Loan Officer and processing team by managing loan files from initial application through underwriting. This hybrid role involves administrative support, client communication, document collection, and coordination with third parties to ensure loans move through the pipeline efficiently and in compliance with company policies and industry regulations.

PRIMARY POSITION-SPECIFIC RESPONSIBILITIES

• Obtain and review required loan documentation from customers to ensure completeness and accuracy.
• Proactively communicate with clients, third-party vendors, and team members to collect missing documentation and resolve discrepancies.
• Submit complete loan files to underwriting and follow up as needed.
• Initiate title and appraisal orders; track progress to ensure timely completion.
• Schedule and coordinate appointments, meetings, and other client-related events for the Loan Officer.
• Assist with marketing initiatives to support lead generation and client outreach.
• Stay up to date on company policies, mortgage regulations, and industry best practices.
• Maintain organized and compliant loan files throughout the processing lifecycle.
• Perform general clerical duties and other tasks as assigned.

ESSENTIAL SKILLS & EXPERIENCE

• High School Diploma or equivalent required.
• Minimum of one (1) year of hands-on loan processing experience in the mortgage banking industry preferred.
• Exceptional attention to detail and accuracy.
• Strong organizational skills and ability to manage multiple files and deadlines simultaneously.
• Dependable and self-motivated with the ability to work independently.
• Excellent written and verbal communication skills.
• Comfortable learning and adapting to regulatory updates and internal policy changes.

PREFERRED EDUCATION & EXPERIENCE

• Previous experience in the mortgage banking industry;
• Field of study (Associates degree can be substituted for more than 2 years of loan processing experience)
• Previous experience with Encompass, a plus