Loan Processor

Fort Bragg Federal Credit Union; Fort Bragg (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Fort Bragg Federal Credit Union is seeking a Loan Processor to review loan applications and ensure underwriting, disclosures, and documents meet policy standards before funding. The role involves outbound loan marketing and member outreach.

Responsibilities include generating loan package requests, processing eDocs, and maintaining accurate dealer and title records. The candidate should have 1–3 years in lending, with credit union experience preferred, and strong communication abilities.

Qualifications

• High School Diploma required.
• Annual mandatory training in Bank Secrecy Act, OFAC and Red Flag Identity Theft.

Responsibilities

• Review loan packages to ensure underwriting is complete and compliant with policies.
• Verify disclosures are correct and paperwork is properly executed before funds disbursement.
• Process eDoc signatures and imaging of loan forms to storage.
• Prepare and process loan modification agreements and related lending forms.
• Maintain auto loan packages, dealer logs, and title work, including DMV submissions.
• Keep title logs accurate and follow up on additional paperwork.
• Handle inquiries by phone, email, or in person.
• Ensure stipulations and documentation are in order before funding.
• Monitor surveillance over applications and disbursed funds.

Skills

Courtesy

Tact and diplomacy

Communication skills

Sales outreach

Education

High School Diploma

Tools

Microsoft applications

Job description

Responsible for reviewing loan packages to ensure all aspects of the underwriting process has been properly completed and that it adheres to company policies and procedures. The Loan Processor reviews the information on the loan application, contract and other documents to determine if the loan applicant meets the loan requirements before it’s funded.

Participates in an outbound loan marketing campaign involving multi- media contact with members and prospective members.

Primary Duties and Responsibilities

• Responsible for generating loan package requests that come into the department and verifies that loan disclosures are correct and all pertinent paperwork is in place and properly executed before disbursing funds.
• Responsible for eDoc signature packages and imaging all loan packages/lending forms to cold storage
• At the direction of department management, responsible for preparing and processing loan modification agreements/ACH forms/ and other lending related forms
• Responsible for maintaining Indirect Auto Loan p packages which includes, but not limited to, scanning files to cold storage/maintaining dealer log/updating application logs.
• Responsible for submitting titles and necessary paperwork to respective DMV offices
• Responsible for perfecting FBFCU liens on titles and maintain accuracy on the title log, which includes following up with requisite staff regarding necessary or additional paperwork and information.
• Responsible for working the paid off loan report and performing necessary duties as they relate to paid off loans.
• Answer inquires via telephone, email, mail and/or in person.
• Ensures stipulations and documentation are in order and valid before submitting the loan for funding.
• Maintain proper surveillance and security over applications being processed and funds being disbursed.

Other Duties and Responsibilities

• Scans completed loan packages in a timely manner and assist others in the department on an as needed basis to complete same assigned task.
• On an as needed basis participate in offsite functions as a representative of the credit union.
• Perform other duties as required by Management.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training

• High School Diploma.
• On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.

Prior Experience

• 1-3 years of similar or related experience with at least 1 year in lending. Prior credit union or financial institutional experience preferred.

Interpersonal Skills

Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Special Skills and Abilities

• Strong working knowledge of all FBFCU products and services.
• Ability to work under minimal supervision.
• Good communication skills and the ability to explain complex topics or situations.
• Must be willing to reach out and call members to solicit loan business.
• Strong proficiency with all Microsoft applications.
• General knowledge of credit union lending policies and procedures (internal).
• Ability to operate a variety of office equipment including phones, scanners, faxes, etc.

Physical Demands

The need for physical stamina is low to moderate.

Working Conditions

Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May need to work beyond normal working hours, pending organization needs.

Loan Processor-Onsite Purpose

Responsible for reviewing loan packages to ensure all aspects of the underwriting process has been properly completed and that it adheres to company policies and procedures. The Loan Processor reviews the information on the loan application, contract and other documents to determine if the loan applicant meets the loan requirements before it’s funded. Participates in an outbound loan marketing campaign involving multi- media contact with members and prospective members.

Primary Duties and Responsibilities

• Responsible for generating loan package requests that come into the department and verifies that loan disclosures are correct and all pertinent paperwork is in place and properly executed before disbursing funds.
• Responsible for eDoc signature packages and imaging all loan packages/lending forms to cold storage
• At the direction of department management, responsible for preparing and processing loan modification agreements/ACH forms/ and other lending related forms
• Responsible for maintaining Indirect Auto Loan p packages which includes, but not limited to, scanning files to cold storage/maintaining dealer log/updating application logs.
• Responsible for submitting titles and necessary paperwork to respective DMV offices
• Responsible for perfecting FBFCU liens on titles and maintain accuracy on the title log, which includes following up with requisite staff regarding necessary or additional paperwork and information.
• Responsible for working the paid off loan report and performing necessary duties as they relate to paid off loans.
• Answer inquires via telephone, email, mail and/or in person.
• Ensures stipulations and documentation are in order and valid before submitting the loan for funding.
• Maintain proper surveillance and security over applications being processed and funds being disbursed.

Other Duties and Responsibilities

• Scans completed loan packages in a timely manner and assist others in the department on an as needed basis to complete same assigned task.
• On an as needed basis participate in offsite functions as a representative of the credit union.
• Perform other duties as required by Management.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training

• High School Diploma.
• On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.

Prior Experience

• 1-3 years of similar or related experience with at least 1 year in lending. Prior credit union or financial institutional experience preferred.
• Prior sales experience helpful.

Interpersonal Skills

Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Special Skills and Abilities

• Strong working knowledge of all FBFCU products and services.
• Ability to work under minimal supervision.
• Good communication skills and the ability to explain complex topics or situations.
• Must be willing to reach out and call members to solicit loan business.
• Strong proficiency with all Microsoft applications.
• General knowledge of credit union lending policies and procedures (internal).
• Ability to operate a variety of office equipment including phones, scanners, faxes, etc.

Physical Demands

The need for physical stamina is low to moderate.

Working Conditions

Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May need to work beyond normal working hours, pending organization needs.