Loan Processor

First Credit Union; Chandler (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

First Credit Union in Chandler, AZ is seeking a Loan Processing Specialist to provide superior service for staff and members. You will ensure accuracy from conditional approval to closing, promptly handle title work and liens, and comply with lending policies and regulations.

The role requires attention to detail, the ability to handle confidential information, and strong communication with loan officers, dealers, and members.

Qualifications

• Must have high school diploma or equivalent.
• Six months of related experience or training, or equivalent education.
• Ability to handle confidential information with discretion.

Responsibilities

• Serve as primary contact for lending inquiries.
• Review loan documents for accuracy and completeness.
• Coordinate with Loan Officers to obtain stipulations and signatures.
• Process title work, liens, and lien releases for secured loans.
• Promote and cross-sell to meet members' financial needs.
• Maintain high service levels with dealers and members.

Skills

Service oriented

Detail oriented

Independent worker

Time management

Communication skills

Integrity

Team player

Mathematics

Education

High school diploma or equivalent

Job description

Summary/Objective

Provide superior lending service for staff, members, and dealers. Ensure accuracy and completeness of consumer loans from conditional approval to closing. Promptly process title work and liens. Ensure compliance with established lending policies, procedures, and regulations. Professionalism, discretion, confidentiality and a positive attitude are absolute essentials of the position.

Essential Functions

1. Effectively demonstrate our passion and purpose by helping members “Find Their Financial Sunshine.”
2. Serve as primary contact point for all lending inquiries.
3. Responsible for reviewing all required loan documents to ensure accuracy and completeness.
4. Work closely with Loan Officers to ensure all required documents received, stipulations and exceptions signed.
5. Work MSRs and dealers to promptly resolve missing or incorrect information on loan documents.
6. Promote and cross-sell when applicable to benefit a member’s financial needs.
7. Maintain exceptional quality while processing and funding indirect loan packages
8. Promptly process title work, liens, and lien releases for secured loans.
9. Keep abreast of multi-state MVD policies and procedures.
10. Work with members, lenders, dealers, and 3rd party MVD to resolve title issues.
11. Process Collateral Protections Insurance premiums and refunds.
12. Order titles, tags, and motor vehicle records when requested.
13. Process loan modifications, loan adjustments and extensions.
14. Significant member contact is required to review new indirect loan terms and collateral.
15. Significant dealer contact is required to gather corrected or missing documents.
16. Expected to maintain a high level of service to dealers.
17. Represent and promote the credit union professionally and positively within the community.
18. Ability to handle confidential and sensitive information in a professional manner.
19. Participate in staff meeting, seminars, and training.
20. Comply with the Bank Secrecy Act (BSA).
21. Complete special projects as assigned.

Competencies

1. Service oriented
2. Must be detail-oriented with the ability to multitask
3. Must be independent worker with strong time management skills
4. Ability to handle heavy workload and meet stringent deadlines
5. Excellent verbal and written communication skills
6. High level of integrity
7. Team player
8. Basic mathematical skills

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical presence in the office setting is required.

Physical Demands

This position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping or standing as necessary.

Position Type/Expected Hours of Work

Ability to work 40 hours; Monday – Friday. Periodic overtime may be required.

Travel

Periodic travel to other FCU locations may be required.

Required Education and Experience

1. High school diploma or equivalent.
2. Six months related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience

1. Previous loan processing experience with a credit union highly desirable.

Additional Eligibility Qualifications

1. Multi-lingual capabilities to include Spanish are a plus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.