Loan Processor

TEKsystems; Dallas (TX); Remote; USD 52,000; Full time

Job summary

A leading technology services provider is looking for a Customer Advocate to work fully remote. The role involves processing loan applications, ensuring compliance, and managing client communications. Ideal candidates will have strong customer service skills and attention to detail. The position offers a salary of $52,000 per year with full health benefits and 401K.

Benefits

Full health benefits

401K

Qualifications

• Excellent customer service skills required.
• Experience in loan processing and related guidelines.
• Detail-oriented with strong communication abilities.

Responsibilities

• Act as the primary customer contact for loan applications.
• Ensure proper documentation and loan processing.
• Monitor loan progress and manage client expectations.

Skills

Customer Service

Loan Processing

Attention to Detail

Communication

Job description

Overview

The Customer Advocate, Exception Handling is responsible for processing loan applications in compliance with mortgage lending and applicable investor guidelines. Performs duties such as analyzing the loan application, assessing creditworthiness and the likelihood that a loan applicant will be able to repay the debt, analyzing the AUS/Guidelines as they pertain to the loan product and sales structure, reviewing title commitments and fees, ordering subordinations and allocating fees properly in the system. Responsible for monitoring the loan process and managing the proper expectations with the client and the sales staff through closing. Based on these assessments, the Customer Advocate makes mortgage loan recommendations for all Government and Conforming Full Doc products. The Customer Advocate works on a blend of all products based on pipeline management ability. The Customer Advocate Exception Handling works on loans after final approval that cannot be scheduled or closed due to defects or customer objections.

Essential Job Duties and Responsibilities

• Excellent Customer Service. The Customer Advocate is the primary customer contact, and may act as liaison between the borrower, underwriter and loan advisor. The Customer Advocate is required to provide periodic status updates, and timely return all incoming inquiry calls. The Customer Advocate is responsible for noting all communication and statuses in the Loan Operating System.
• The Customer Advocate will contact the borrower(s) for all outstanding documents needed including but not limited to the items on the Underwriting Terms and Conditions sheet.
• Validates the 1003 loan application for completion and accuracy and confirms information entered in Loan Origination System matches.
• Completes various Processing Checklists to confirm documentation requested was received and loan is ready to go back to Underwriting for final approval.
• Escalates loans through proper channels if a loan no longer qualifies or a restructure is needed.
• Requests, follows up and obtains items from 3rd parties as needed. Examples include but are not limited to hazard insurance, flood insurance, payoffs, verification of employment, etc.
• Responsible for running AUS engine (DU/LP) to confirm a loan is successfully scoring and qualifies for selected product. Will also run compliance engines to make sure loans are in compliance at time of submission.
• Pay and Benefits: The pay range for this position is $52,000.00 per year. Full health benefits and 401K.
• Workplace Type: This is a fully remote position.
• Application Deadline: This position is anticipated to close on Oct 2, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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