Loan Processing Representative

PeoplesBank; Holyoke (MA); On-site; USD 52,000 - 62,000; Full time

Job summary

PeoplesBank is seeking a Loan Processing Representative in Holyoke, MA to onboarding new loan applications received through the bank's channels and deliver high-quality service to customers and partners.

Responsibilities include validating loan data, requesting documentation, reviewing files for completeness, and guiding borrowers on product requirements, pricing, and regulatory guidelines while maintaining strict privacy and compliance.

Qualifications

• Associates degree or equivalent and related experience as stated in the posting.
• Ability to onboard loan files, verify data, and determine required documentation.
• Strong communication skills with internal and external customers; maintain privacy.

Responsibilities

• Onboard new loan files and confirm data accuracy, requesting additional docs as needed.
• Review loan files for completeness, accuracy, and qualification.
• Advise borrowers on product requirements, pricing, policies, and guidelines; manage pipeline.
• Serve as primary contact for all parties and third-party stakeholders with ongoing communication.
• Coordinate with origination, underwriting staff, and external parties as needed.
• Ensure compliance with HMDA, Mavent, and regulatory guidelines; schedule closings.
• Prepare closing packages and verify conditions are met prior to closing.

Skills

Organizational skills

Attention to detail

Analytical skills

Problem-solving

Verbal communication

Written communication

Discretion / privacy

Education

Associate's degree (A. A.) or equivalent

Tools

Microsoft Office

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Processing Representative

Regular Full time Holyoke, MA, US

2 days ago Requisition ID: 2660

Salary Range: $52,000.00 To $62,000.00 Annually

Position Summary:

Responsible for Onboarding new loan applications, received through the Bank's various channels, while providing a quality level of service to internal and external customers, and demonstrating the ability to comply with regulatory and Bank standards.

Essential Duties and Responsibilities

• Responsible for onboarding new loan files. Confirms accuracy of loan data and completes an analysis of the loan file to determine if additional documentation is required.
• Reviews new loan files for completeness, accuracy, and qualification
• Works directly with prospective borrowers and advises them of product requirements, pricing,

policies, and guidelines

• Manages their pipeline and serves as the primary contact for all parties and third-party

stakeholders throughout the process with ongoing communication.

• Responsible for effectively communicating with loan origination, underwriting staff and external

stakeholders (vendors, attorneys, borrowers, etc.) as needed.

• Enhanced attention to detail with communication and analytical skills necessary to complete
• Maintains up to date knowledge of FHLMC and conventional loan rules. In addition to federal and

state regulations.

• Orders all applicable documentation for files (including but not limited to appraisals, verifications,
• Responsible for adhering to established procedures and making recommendations for updates on

an ongoing basis and assisting with procedure updates and maintenance.

• Reviews HMDA and Mavent reports for accuracy and makes changes as needed.
• Responsible for scheduling closings and preparing closing packages for consumer loans.
• Verifies, all conditions are met and loans meet all regulatory guidelines prior to closing.
• Completes all yearly compliance training and testing and complies with bank, federal, and state regulations. Complies with Bank Policies and Procedures. Adheres to departmental and bank-wide CARE standards.
• Other duties may be assigned

Does this job have supervisory responsibility?

NO

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience

Skills needed:

• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills
• Discretion and dedication to protecting the financial privacy of clients, business partners, and employer

Certifications, Licenses and/or registrations:

This position requires National Mortgage Licensing System (NMLS) registration; and ability to obtain said license after a period to be determined by decisionmaker. Must be able to successfully complete the registration process, which includes, but is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules.

Computer Skills: Microsoft Office - Word and Excel