Loan Processing Associate

Windsor Advantage; Chicago (IL); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Company paid life insurance

Disability insurance

401(k) contributions

Job summary

Windsor Advantage LLC is seeking a Loan Processing Associate to manage SBA loan applications from intake through closing. You will verify borrower documentation, ensure compliance with SBA rules, and coordinate with loan officers, underwriters, and lenders to deliver accurate, timely closings.

The role emphasizes attention to detail, customer service, and strong communication. This hybrid position offers a comprehensive benefits package and quarterly bonuses based on performance.

Qualifications

• Bachelor's degree in finance, business administration, or related field.
• 1-2 years experience in administration, finance, or a similar industry.
• Experience with loan processing and loan closings.
• Experience with SBA rules/regulations preferred.

Responsibilities

• Manages the entire loan application lifecycle, from initial intake to final closing.
• Maintains meticulous attention to detail to ensure adherence to SBA regulations and bank policies.
• Distribute, collect, and review loan processing checklist to obtain SBA Authorization and loan closing.
• Interface with SBA loan specialist staff and lenders throughout the loan lifecycle.
• Prepare and review SBA authorization and interface with closing counsel.

Skills

Attention to detail

Customer service

Communication skills

Multitasking

Prioritization

Loan processing

SBA regulations knowledge

Education

Bachelor's degree in finance, business administration, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Us

Windsor Advantage, an affiliate of Capital Bank N.A., is one of the nation's leading Lender Service Providers (LSP). Windsor Advantage provides banks, credit unions and CDFIs with a comprehensive outsourced SBA 7(a) and USDA lending platform without the need to hire staff or incurring capital expenditures. Since 2010, Windsor has processed more than $4.5 billion in government guaranteed loans and currently services a portfolio for over 100 lenders nationwide.

With more than 150 years of cumulative SBA lending experience, cutting edge technology, rigid controls and consistent processes, Windsor is uniquely qualified to assist any size lender with implementing a thoughtful and profitable government guaranteed lending initiative.

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services primarily to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states.

Position Purpose

The Loan Processing Associate is responsible for facilitating the successful processing and administration of Small Business Administration (SBA) loans. The SBA Loan Coordinator is responsible for managing loan applications, ensuring compliance with SBA regulations, and providing exceptional customer service to clients throughout the loan process.

Position Responsibilities

• Manages the entire loan application lifecycle, from initial intake to final closing. This includes collecting and verifying borrower documentation, ensuring completeness, conducting due diligence tasks, and coordinating with Loan Officers and Underwriters.
• Maintains meticulous attention to detail to ensure adherence to all SBA regulations, program guidelines, and bank policies throughout the loan process.
• Distribute, collect, and review loan application processing checklist to obtain SBA Authorization and loan closing.
• Exhibit in-depth understanding of SBA rules/regulations and develop an ability to utilize this knowledge to independently create unique solutions and thoughtful structures.
• Acts as a liaison and manage critical relationships with borrowers, financial intermediaries, lenders, Windsor management and the SBA throughout the loan lifecycle using effective communication with a high attention to detail.
• Prepares comprehensive loan packages with all necessary financial documents, business plans, and supporting
  materials for underwriting review and approval.
• Manages and facilitates the loan closing process, ensuring all documents are signed, conditions are met, and
  funding is disbursed smoothly.
• Assists with servicing of funded loans, such as collecting information for ongoing compliance.
• Stay updated on current SBA loan programs and industry trends, researching competitor offerings as needed.
• Submit 4506-C to the IRS and complete tax verifications upon return.
• Order and review any necessary third-party reports as needed.
• Effectively manage and interface with third party vendors.
• Work with lender and borrower on SBA screen outs. Interface directly with SBA loan specialist staff.
• Prepare and/or review SBA authorization once received, depending on processing method, and interface with lender’s closing counsel.
• Special Projects assigned as necessary.
• Actively contribute to weekly department meetings to identify, discuss, solve, and implement department
  process improvements.
• Adhere specifically to all company policies and procedures, Federal and State regulations, and laws.
• Responsible for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
• Perform other duties as required.
• Bachelor's degree in finance, business administration, or a related field required
• 1-2 years experience in a role within administration, finance, or a similar industry
• Experience managing multiple tasks while delivering the highest levels of customer service with minimal supervision.
• Experience with loan processing and loan closings.
• Experience with SBA rules/regulations preferred.

Technical Knowledge and Skills

• Knowledge of commercial loan products and/or basic accounting.
• Must have ability to understand all business processes within the bank.
• A working knowledge of commercial credit principles and pertinent laws is preferred.
• Knowledge of computer systems as they relate to lending activities, including Microsoft Office Suite to include Word, Excel and Outlook is a must.
• Must have excellent communication skills, both verbal and written
• Excellent interpersonal skills to build strong relationships with borrowers and internal teams.
• Must have strong analytical and problem-solving skills to identify and resolve any loan processing issues.
• Must demonstrate resourcefulness, strong organization, and meticulous attention to detail, coupled with excellent multitasking abilities and effective prioritization skills

Compensation

• Base Salary Range: $45,000 - $60,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Working Arrangements

• This is a hybrid role expected to work in office Monday, Wednesday, and Thursday. You will be able to work remotely on Tuesday and Friday.

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits packageincluding Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks:Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Windsor Advantage LLC is an E-Verify, affirmative Action and Equal Opportunity Employer.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Windsor Advantage’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.