Loan Portfolio Manager

Simmons Bank; Searcy (AR); On-site; USD 50,000 - 80,000; Full time

Job summary

Simmons First National Corporation is seeking a Loan Portfolio Manager to support consumer loan customers and bankers across the footprint. The role handles funding, servicing, and renewing loans, serving as a central contact for inquiries.

The position requires coordinating loan documentation, ensuring compliance, and monitoring payments while collaborating with branches and call centers to resolve issues and maintain strong customer service.

Qualifications

• High school diploma or equivalent required.
• 1-3 years in financial institution, banking operations, or loan servicing.
• Prior loan experience preferred.
• Proficient in MS Office and banking systems.
• Excellent telephone and customer service skills; strong written and verbal communication.

Responsibilities

• Coordinate the preparation of loan documentation and ensure compliance with funding requirements.
• Follow workflow for loan renewal and communicate with customers, agents, and title companies as needed.
• Service consumer loan relationships and assist branches with questions.
• Monitor loan payments and prepare reports on maturities and close-ready loans.
• Fund and perfect title for consumer loans; maintain complete, compliant files.

Skills

Customer service

Oral communication

Written communication

Multitasking

Attention to detail

Education

High school diploma

Tools

MS Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Position SummaryThe Loan Portfolio Manager position provides support to the company’s consumer loan customers and bankers across the footprint. The Loan Portfolio Manager performs a variety of administrative and lending duties related to funding, servicing, and renewing consumer loans. This position requires substantial interaction with customers and/or bankers, both internal and external and serves as a central point of contact for loan customer inquiries.Essential Duties and ResponsibilitiesBasic understanding of loan documentation, lending procedures, and banking regulation.Ability to manage low to moderate volume and/or complexity of loans in an efficient manner.Coordinate the preparation of required loan documentation, review documentation for compliance with funding requirements, coordinate the execution of loan documents, follow workflow for loan renewal, follow up with customers, insurance agents, and title companies/bankers for missing loan documentation as necessary.Responsible for servicing of consumer loan relationships within portfolio and assisting branch and call center associates with any consumer loan questions.Promote an outstanding customer experience by exemplifying prompt follow-up and proactive internal/external customer communication, proper etiquette, and all other professional customer service qualities.Effective file maintenance to resolve exceptions or other documentation deficiencies along with actively managing outstanding exception items for compliance.Responsible for monitoring loan payment activities and reports such as matured/maturing loan and ready to close loan lists to assist and proactively inform appropriate parties of potential or pending issues.Communicates and negotiates with each applicant the terms under which consumer credit underwriting has determined that credit will be extended, including costs, repayment method, and schedule and collateral requirements.Responsible for funding and title perfection of all consumer loans for the entire footprint.Adheres to loan policies and procedures with complete documented files to ensure satisfactory reviews from internal and external audits.Ability to meet individual goals and contribute in a team-oriented environment to ensure departmental and company goals are met. Sets and achieves challenging goals without direct supervision and contributes to a positive team spirit.Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.Performs other duties and responsibilities as assigned by management.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.SkillsAbility to read, write, analyze, and comprehend simple instructions, routine business correspondence, and memorandums.Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.Ability to manage problematic situations in a diplomatic manner.Education and/or ExperienceHigh school diploma or its equivalent is required.1-3 years of financial institution, banking operations, or loan servicing environment experience is required.Prior loan experience is preferred.Computer SkillsMS Office programsBasic understanding of the bank’s operating systems or relative prior experience with similar operating systemsOther QualificationsSelf-starter, ability to work independently.Demonstrate the ability to be proactive in judgement, multitask, and timely in performing tasks.Must possess excellent telephone and customer service skills.Must have good oral and written communication skills.Must maintain punctual and regular attendance.Must present a friendly, professional image and conduct.Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.