Loan Originator Assistant

Cardinal Financial; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A growing mortgage company is seeking a Loan Originator Assistant to support its Sales team. This role involves providing mortgage assistance, managing client communications, and ensuring timely processing of documents. Ideal candidates are detail-oriented, have a background in customer service, and are proficient in financial document management.

Qualifications

• 1-3 years experience in customer service role preferred.
• Basic understanding of financial documents preferred.
• Detail oriented with excellent verbal and written communication skills.

Responsibilities

• Reviews loan applications and supporting documentation.
• Schedules new leads and appointments with clients.
• Maintains positive working relationships with internal departments.

Skills

Customer Service

Communication

Analytical Skills

Detail Oriented

Organizational Skills

Education

High school diploma or GED

Tools

Microsoft Suite

Encompass software

Job description

Who We Are:

Cardinal Financial is a nationwide direct mortgage lender that focuses on creating solutions for our borrowers, partners, and employees to provide the very best experience. We are genuine and hard-working individuals who are not scared to improve and intentionally push beyond what is considered good enough

Looking to join a growing company that values its people, innovates and expands on its proprietary technology? Apply below!

Who We Need:

The Loan Originator Assistant (LOA) works alongside a designated Loan Originator or Production Team in a sales environment to provide support to Customers, Loan Originators, Production Leaders, and Operations partners. This position is responsible for providing mortgage assistance such as out-bound calls to clients, income calculation, and other miscellaneous administrative deadline-based tasks. The LOA assists Mortgage Loan Originators with managing their pipelines while providing superior customer service by maintaining consistent communication with clients and assisting them through specific workflows.

What You Will Do:

• Reviews loan application, supporting documentation, and credit authorization.
• Keeps current understanding of all loan program guidelines, pricing, policies and procedures.
• Documents all client conversations in loan origination software with timely follow up in CRM.
• Provides daily/weekly status of files in progress to Loan Originator/Production Team or Leadership as well as the Client.
• Communicates status updates and appropriately escalates issues and opportunities to meet the needs of clients and homeowners.
• Assists clients with the utilization of the Origination system (Octane).
• Collect and submit/file vendor validations from borrowers.
• Maintains a positive working relationship with internal departments and external contacts.
• Processes borrower documents in an accurate and timely manner following proper internal protocol and procedures.
• Performs specific tasks assigned by Loan Originator or Production Leader.
• Communicates and partners closely with Operations to ensure a smooth and accurate loan process.
• Schedules new leads and appointments and calls with clients as needed.
• Responds to client s questions and concerns in a timely manner in accordance with team/department SLA expectations.
• Performs a variety of research and administrative duties in support of the Loan Originator/Production Team.
• Ensures loan Turn Time requirements are achieved.

What You Need:

• High school diploma or GED is required.
• 1-3 Years experience in Customer Service/Customer-Facing role is preferred.
• 0-2 Years experience working within the Mortgage Industry is preferred.
• Basic understanding of financial documents i.e. assets, income, and credit is preferred.
• Ability to effectively manage multiple demands and competing priorities.
• Ability to adapt well to change, take direction, and comprehend training.
• Fast-paced individual with exceptional analytical and computer skills.
• Demonstrated ability to thrive in a multi-faceted, fast paced, ever changing environment.
• Detail oriented with excellent verbal and written communication skills.
• Demonstrated organizational skills.
• Ability to work closely within a team structure.
• Working knowledge of Microsoft Suite, specifically Word and Excel.
• Working knowledge of Encompass software system a plus.
• Ability to execute and interpret AUS, evaluate findings, and work accordingly.