Loan Origination & Servicing Intern — Banking Ops

Live Oak Bank; Wilmington (DE); On-site; USD 27,000 - 44,000; Part time

Job summary

Live Oak Bank is seeking an onsite Loan Origination & Loan Servicing Intern for the LOE Team at our Wilmington, NC headquarters, starting January 2027. This role averages 10 hours per week with potential extension into the summer.

You will gain hands-on exposure to banking operations, lending processes, and customer support, assisting with loan intake, servicing, and portfolio administration while upholding Live Oak’s service standards.

Qualifications

• Currently pursuing a Bachelor's degree in Business, Finance, Economics, Accounting, Banking, Management, Communications, or related field.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Demonstrated ability to work both independently and collaboratively within a team.
• Strong problem-solving skills and a willingness to learn new concepts.
• Commitment to professionalism, integrity, and customer service.

Responsibilities

• Assist with loan application intake, document collection, and file preparation.
• Support loan servicing activities, including payment processing, account maintenance, and customer requests.
• Review documents for completeness and accuracy while maintaining organized records.
• Help monitor loan pipelines and servicing queues to ensure timely follow-up and resolution.
• Conduct research and gather information to support operational and portfolio management initiatives.
• Communicate professionally with internal team members to help resolve customer needs and operational questions.
• Assist with data entry, reporting, process documentation, and operational projects.
• Identify opportunities to improve team processes and contribute ideas that enhance efficiency and customer experience.
• Maintain confidentiality and handle sensitive customer information with care and professionalism.
• Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC.
• Participate in team meetings, training activities, and professional development opportunities.

Skills

Attention to detail

Organization

Written and verbal communication

Multitasking

Independence and collaboration

Problem solving

Education

Bachelor’s degree in Business/Finance/Economics/Accounting/Banking/Management/Communications or related field

Tools

Excel

Word

Outlook

Job description

Live Oak Bank is seeking an onsite Loan Origination & Loan Servicing Intern for the LOE Team at our Wilmington, NC headquarters, starting January 2027. This role averages 10 hours per week with potential extension into the summer.

You will gain hands-on exposure to banking operations, lending processes, and customer support, assisting with loan intake, servicing, and portfolio administration while upholding Live Oak’s service standards.