Loan Operations Supervisor

Native American Bank, N.A.; Denver (CO); Hybrid; USD 79,000 - 119,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Health, Dental and Vision Insurance

401(k) plan and matching

Paid Time Off

Volunteer Time Off

RTD Eco Pass (Denver)

Job summary

Native American Bank is seeking a Loan Operations Supervisor to oversee day-to-day operations, ensure regulatory compliance, and support staff development within a hybrid work model near Denver, CO.

You will lead a team responsible for loan processing, boarding, collateral perfection, and coordinating with lenders and internal departments while ensuring adherence to SBA/USDA and government-guaranteed programs.

Qualifications

• Bachelor's degree in Business or a related field; equivalently related experience may be considered.
• 7+ years of commercial lending experience with loan processing, funding, docs, collateral perfection, and portfolio maintenance.
• Knowledge of SBA and USDA guidelines, processes, and servicing regulations.
• Familiarity with New Markets Tax Credits is helpful.
• Ability to read and interpret complex documents.
• Strong understanding of accounting topics affecting loan portfolios.
• Strong regulatory and reporting standards knowledge.
• Experience with complex commercial loan structures.
• Excellent verbal and written communication skills.
• Advanced Excel skills and proficiency with Microsoft applications.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Supervise day-to-day workflow of the Loan Operations Department.
• Lead, train, and mentor loan operations staff; set performance goals and conduct evaluations.
• Develop and implement loan operations procedures and internal controls.
• Resolve complex loan-related issues and serve as a point of contact for lenders and other departments.
• Collaborate with internal and external stakeholders to ensure efficient workflow.
• Stay current on regulations; research and implement changes as needed.
• Review government-guaranteed credit programs (BIA, SBA, HUD, USDA) requirements.
• Prepare monthly and quarterly reports for board meetings and guarantees.
• Provide technical expertise to resolve complex financial issues and inquiries.
• Manage loan processing, boarding, collateral perfection, and payment processing.
• Direct loan closings with counsel and SBA/USDA consultants; review documents.
• Ensure loan files meet completeness and regulatory standards.
• Oversee special assets, charged-off loans, repossessions, and syndications.
• Manage construction draws processing and audit readiness.
• Support audits and examinations; liaise with auditors.
• Perform other related duties as assigned.

Skills

Commercial lending expertise

Regulatory compliance knowledge

Interpersonal communication

Analytical reading of documents

Independent work

Education

Bachelor's degree in Business or related

Tools

Microsoft Excel

Microsoft Office

Job description

Summary

Native American Bank is a one-of-kind institution that is an Agent of Change for Native Communities. At our core, we are committed to the vision and mission of the Bank. We believe our employees are our greatest asset, and we are at our best through teamwork. The Loan Operations Supervisor will be responsible for compliance with regulations, ensuring efficient workflows, and development of Loan Operations staff.

• This role is only open to candidates currently residing within a 45 miles radius from Denver, CO at this time

Summary

Native American Bank is a one-of-kind institution that is an Agent of Change for Native Communities. At our core, we are committed to the vision and mission of the Bank. We believe our employees are our greatest asset, and we are at our best through teamwork. The Loan Operations Supervisor will be responsible for compliance with regulations, ensuring efficient workflows, and development of Loan Operations staff.

• This role is only open to candidates currently residing within a 45 miles radius from Denver, CO at this time

Responsibilities

• Supervise day-to-day workflow of the Loan Operations Department.
• Lead, train, and mentor loan operations staff, set performance goals, monitor performance, and conduct evaluations.
• Formulate, develop and implement loan operations procedures and policies, ensure adequate internal controls measures.
• Resolve complex loan-related issues, serve as a point of contact for lenders and other departments, and provide internal support.
• Collaborate with internal department and external stakeholders to establish positive working relationships and ensure efficient workflow.
• Adhere to all State and Federal Regulations, receive and research new regulations, policies and procedures and implement them. Stay current on compliance and regulations by attending seminars and reading available information. Ensure necessary changes or recommendations have been implemented as needed.
• Review compliance with requirements and regulations of government guaranteed credit enhancement programs such as BIA, SBA, HUD and USDA, and complete documents related to these programs. Make sure all government guaranty conditions are met.
• Responsible for monthly and quarterly reports for board meetings, governmental guarantees, and other reporting as needed.
• Provide technical expertise, handle, and resolve complex matters, core business critical issues, inquiries and complaints from internal and external customers.
• Manage new and renewed loans processes, boarding new loans to the core system, perfecting security interest, processing subsequent advances and payments, maintaining negotiable collateral files.
• Direct loan closings, work with bank’s counsel and other parties such as SBA or USDA consultants, review internally and externally prepared loan documents.
• Responsible for quality control by reviewing loan files for completeness, accuracy, and regulatory compliance.
• Manage processing of special assets, charged off and repossession, participation, and syndications.
• Manage construction draws processing.
• Prepare for audits and examinations. Remediate audit and examination exceptions. Liaison to the external and internal auditors.
• Performs other related duties as necessary or assigned.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a business related fields preferred. Equivalent combination of education, training, and directly related commercial lending or loan operations experience may be considered in lieu of a degree.
• 7+ years previous experience in commercial lending with a deep background in loan processing and funding, loan documentation, collateral perfection, and portfolio maintenance required.
• Knowledge of SBA and USDA guidelines, processes and regulations governing servicing actions preferred.
• Familiarity with New Markets Tax Credits is helpful.
• Ability to read and interpret complex documents.
• Strong understanding of accounting-related topics that impact loan portfolios.
• Strong understanding of regulatory requirements and comprehensive understanding of reporting standards.
• Comprehensive understanding of loan operations practices and procedures.
• Experience working with complex commercial loan structures.
• Excellent verbal and written communication skills for interacting with staff, lenders, and management.
• Advanced knowledge of Microsoft Excel.
• Proficiency in Microsoft applications.
• Must have ability to work independently, be flexible, multi-task and organize priorities in a fast-paced environment.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Benefits

• Competitive salary and benefit package
• Professional development opportunities
• Health, Dental and Vision Insurance
• Health Savings Account with company contribution
• Employer paid Short-term and Long-term disability insurance
• Employer paid Life Insurance
• 401(k) plan and matching
• RTD Eco Pass (Denver) / ORCA (Seattle)
• Pet Insurance
• Paid Time Off
• Volunteer Time Off

Company Culture

Native American Bank is a full-service community bank committed to meeting the financial needs of individuals, businesses, and non-profits within the Native American community and beyond. Our focus is on delivering a personalized banking experience that honors cultural sensitivities. Since our founding in 2001, our mission has been to empower Native American and Alaskan Native individuals, enterprises, and governments by providing affordable and flexible banking and financial services tailored to their unique goals.

We take pride in cultivating personal relationships with our customers while upholding the highest standards of professionalism. Our diverse range of services includes personal and business banking, lending solutions, and more, all designed to support our clients' aspirations.

At Native American Bank, we go beyond traditional banking by encouraging our employees to engage in community service through our Mission in Motion program. We believe in giving back and nurturing a collaborative spirit among our neighbors. By joining Native American Bank, you play a crucial role in helping our community thrive while ensuring that our financial practices are guided by our cherished traditional values.

Additional Information

• Pass background check prior to hire.
• This position allows to hybrid schedule to candidates currently residing within a 45 miles radius from Denver, CO at this time.
• The annual salary range for this full-time position: $79,000 - $118,600.