Loan Operations Specialist - Post Closing

First-Resource-Bank; Exton (PA); On-site; USD 52,000 - 72,000; Full time

Job summary

First Resource Bank in Exton, PA is seeking a dynamic Post-Closing Loan Operations Specialist to join our team as a full-time professional. You will ensure accurate post-closing servicing, collateral administration, and data integrity while supporting compliance, risk mitigation, and customer experience.

This role reports to the Post-Closing Loan Operations Manager and collaborates with lending, compliance, and operations teams.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical, research, and problem-solving skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize competing responsibilities and manage multiple tasks effectively.
• Ability to work independently and collaboratively across departments.
• Commitment to operational excellence, quality, compliance, and continuous improvement.

Responsibilities

• Ensure post-closing loan servicing, maintenance, collateral administration, and recording activities are completed accurately, timely, and in accordance with Bank policies, internal controls, and regulatory requirements.
• Process and maintain loan transactions, including payments, participation payments, line advances, extensions, renewals, loan funding, and loan boarding activities.
• Administer post-closing collateral documentation, recording activities, lien perfection, title-related documentation, and collateral record maintenance to ensure the Bank's security interests are properly established, maintained, and released when appropriate.
• Review and validate loan documentation, collateral records, system data, and imaging records to ensure accuracy, completeness, and adherence to established procedures.
• Prepare loan payoff documentation and coordinate all related post-payoff activities, including satisfaction processing, lien releases, collateral and title releases, recording coordination, and communication with customers and third-party service providers.
• Perform specialized servicing functions related to SBA loan servicing and reporting, interest rate swap loans, non-accrual loans, charge-offs, and shadow accounting activities.
• Ensure the accuracy and integrity of post-closing loan data while supporting operational excellence, risk mitigation, and a positive customer experience.
• Serve as a knowledgeable resource for Bank personnel regarding loan servicing, payment processing, billing inquiries, loan maintenance, collateral administration, and core system functionality.
• Collaborate with Lending, Compliance, Accounting, and other business partners to resolve servicing issues, improve operational workflows, strengthen internal controls, and ensure consistent operational practices.
• Support internal audits, compliance reviews, examinations, and information requests by gathering documentation, researching servicing activities, and responding to inquiries as needed.
• Identify opportunities to improve processes, strengthen internal controls, reduce operational risk, and enhance operational efficiency.
• Assist with the development, maintenance, and enhancement of departmental procedures, documentation, and operational controls.
• Assist with implementation, testing, and ongoing support of new products, services, system enhancements, workflow automations, and operational initiatives.
• Maintain proficiency in loan servicing systems, core applications, and related technologies necessary to support operational responsibilities.
• Communicate critical issues, exceptions, operational risks, control concerns, and process improvement opportunities to management in a timely and proactive manner.
• Promote a culture of teamwork, accountability, continuous improvement, professionalism, and commitment to quality.
• Stay current on applicable regulations, compliance requirements, and industry best practices through ongoing training and professional development.
• Maintain cross-functional knowledge of post-closing activities and provide backup support for departmental functions as needed.

Skills

Communication

Interpersonal skills

Organizational skills

Analytical skills

Time management

Prioritization

Independent work

Teamwork

Education

High school diploma or equivalent

3–5 years loan operations/servicing experience

Commercial loan operations experience preferred

Tools

Microsoft Office Suite

Job description

Description

First Resource Bank, a thriving community bank headquartered in Exton PA and recognized as one of the “Best Places to Work”, is seeking a dynamic and motivated full-time Loan Operations Assistant | Post-Closing.

The Post-Closing Loan Operations Specialist is responsible for ensuring the accurate and timely servicing, maintenance, and administration of the Bank's loan portfolio following loan closing. This role performs a broad range of post-closing operational functions, maintains the integrity of loan data and documentation, supports compliance with regulatory and Bank requirements, and serves as a resource to internal partners. The Specialist works closely with lending, compliance, and operations teams to support operational excellence, risk mitigation, process improvement, and a positive customer experience. The position reports to the Post-Closing Loan Operations Manager.

Essential functions/responsibilities:

• Ensure post-closing loan servicing, maintenance, collateral administration, and recording activities are completed accurately, timely, and in accordance with Bank policies, internal controls, and regulatory requirements.
• Process and maintain loan transactions, including payments, participation payments, line advances, extensions, renewals, loan funding, and loan boarding activities.
• Administer post-closing collateral documentation, recording activities, lien perfection, title-related documentation, and collateral record maintenance to ensure the Bank's security interests are properly established, maintained, and released when appropriate.
• Review and validate loan documentation, collateral records, system data, and imaging records to ensure accuracy, completeness, and adherence to established procedures.
• Prepare loan payoff documentation and coordinate all related post-payoff activities, including satisfaction processing, lien releases, collateral and title releases, recording coordination, and communication with customers and third-party service providers.
• Perform specialized servicing functions related to SBA loan servicing and reporting, interest rate swap loans, non-accrual loans, charge-offs, and shadow accounting activities.
• Ensure the accuracy and integrity of post-closing loan data while supporting operational excellence, risk mitigation, and a positive customer experience.
• Serve as a knowledgeable resource for Bank personnel regarding loan servicing, payment processing, billing inquiries, loan maintenance, collateral administration, and core system functionality.
• Collaborate with Lending, Compliance, Accounting, and other business partners to resolve servicing issues, improve operational workflows, strengthen internal controls, and ensure consistent operational practices.
• Support internal audits, compliance reviews, examinations, and information requests by gathering documentation, researching servicing activities, and responding to inquiries as needed.
• Identify opportunities to improve processes, strengthen internal controls, reduce operational risk, and enhance operational efficiency.
• Assist with the development, maintenance, and enhancement of departmental procedures, documentation, and operational controls.
• Assist with implementation, testing, and ongoing support of new products, services, system enhancements, workflow automations, and operational initiatives.
• Maintain proficiency in loan servicing systems, core applications, and related technologies necessary to support operational responsibilities.
• Communicate critical issues, exceptions, operational risks, control concerns, and process improvement opportunities to management in a timely and proactive manner.
• Promote a culture of teamwork, accountability, continuous improvement, professionalism, and commitment to quality.
• Stay current on applicable regulations, compliance requirements, and industry best practices through ongoing training and professional development.
• Maintain cross-functional knowledge of post-closing activities and provide backup support for departmental functions as needed.

Requirements

Knowledge, skills and abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical, research, and problem-solving skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize competing responsibilities and manage multiple tasks effectively.
• Ability to work independently and collaboratively across departments.
• Commitment to operational excellence, quality, compliance, and continuous improvement.
• Proficiency with Microsoft Office Suite and related software applications.

Supervisory Responsibilities:

• None

Education and Experience:

• High school diploma or equivalent required.
• Three to five years of related loan operations or loan servicing experience required.
• Commercial loan operations experience required.
• Experience with SBA servicing, SBA reporting, interest rate swap loans, and loan accounting activities preferred.
• Demonstrated ability to adapt to changing operational needs and contribute to process improvement initiatives.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

First Resource Bank is an Equal Opportunity Employer