Loan Operations Specialist IV

CIBC US; Chicago (IL); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Benefits package

Job summary

CIBC US in Chicago, IL is seeking a detail‑oriented professional for the Quality Assurance & Data Integrity role within our loan operations. The position offers hybrid work with 2 days on-site and the remaining days remote.

You’ll conduct daily QA checks on loans in core systems (ACBS, IBS, SBA, ASPIRE), verify data against legal documents, identify discrepancies, and support post‑booking reviews and compliance.

Qualifications

• Strong QA and data integrity skills for loan processing.
• Experience with loan systems and document review is preferred.
• Attention to detail and ability to identify discrepancies quickly.

Responsibilities

• Conduct daily quality assurance checks on loans in core systems (ACBS, IBS, SBA, ASPIRE).
• Review post-booking and funding changes for SLA compliance and documentation accuracy.
• Coordinate in-office operations such as authenticating documents and forwarding packages to the Collateral Team.

Skills

Analytical thinking

Business operations

Customer service

Documentation

Loan operations

Operations management

Prioritization

Quality assurance

SLA

Technical knowledge

Tools

ACBS

Aspire

IBS

SBA

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Quality Assurance & Data Integrity

• Conduct daily quality assurance checks on loans entered into core loan origination systems (ACBS, IBS, SBA, ASPIRE).
• Ensure loan data aligns with executed legal documents, such as Credit Agreements, Notes, Lease Agreements, and other supporting materials, in accordance with a 10-day service level agreement (SLA).
• Promptly identify discrepancies, maintain data accuracy, and initiate necessary corrections.

Post-Booking Review & Compliance

• Review and validate all post-booking and funding changes to loan records within a 5-day SLA.
• Confirm that all updates are properly documented and compliant with internal policies and regulatory standards.

In-Office Operations Support

• Issue cashier’s checks to Loan Operations team members, ensuring strict adherence to internal controls.
• Review executed documents from Line of Business (LOB) partners for Fast Track Loans to verify accuracy and completeness prior to further processing.
• Forward fully executed loan packages to the Collateral Team for secure scanning and record retention.

Preferred Qualifications

• Experience with syndicated loans and equipment finance is an asset.
• Familiarity with core loan systems (ACBS, Aspire, IBS, SBA) is a plus.
• Experience handling attorney-prepared documentation is also considered an advantage.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on‑site, while other days will be remote.

Who You Are:

• Strong knowledge of Attorney Prepared Loan Documents (Reading and Interpreting Lending Terminology)
• Loan System Knowledge (ACBS, IBS, Aspire, SBA) a plus

California residents — your privacy rights regarding your actual or prospective employment

At CIBC we offer a competitive total rewards package. This role has an expected salary range of $69,500 - $80,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-Chicago, 70 W Madison St Fl 8

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Business Operations, Customer Service, Documentations, Loan Operations, Operations Management, Prioritization, Quality Assurance (QA), Service Level Agreement (SLA), Technical Knowledge