Loan Operations Specialist II

Bank of Fayette County; Eads (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Job summary

Bank of Fayette County is hiring a Loan Operations Specialist II to perform intermediate loan servicing tasks with accuracy and adherence to regulatory standards. You will handle complex transactions, ensure timely processing of collateral and servicing activities, and support knowledgeable staff on more challenging cases.

The role requires 2–5 years of loan operations experience, strong analytical skills, and the ability to work independently in a deadline-driven environment.

Qualifications

• Experience with loan servicing, including regulatory requirements and collateral handling.
• Strong analytical and communication skills with attention to detail.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Processes complex loan servicing transactions, including escrow and collateral updates.
• Verifies loan boarding information for accuracy and timeliness.
• Communicates with title companies, insurers, and customers to resolve issues.
• Supports audits and internal reviews and provides guidance to junior staff.

Skills

Analytical thinking

Effective communication

Problem-solving

Accuracy

Education

High School Diploma or equivalent

2–5 years of loan operations or loan servicing experience

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance

Summary of Primary Duties and Responsibilities:

The Loan Operations Specialist II performs intermediate-level loan servicing responsibilities requiring experience, independent judgment, and detailed knowledge of loan documentation and servicing systems. The role supports more complex functions, assists with problem resolution, and may serve as a resource to Specialist I staff. This position ensures loan data accuracy, regulatory compliance, and timely processing of collateral and servicing activities.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Processes complex loan servicing transactions including escrow, collateral updates, and exception resolution.
• Reviews and verifies loan boarding information for accuracy.
• Corresponds with title companies, insurance providers, and customers.
• Researches and resolves escalated servicing issues.
• Performs quality control checks on documents and system data.
• Ensures compliance with regulatory requirements such as RESPA, flood insurance, and FCRA.
• Supports audits and internal reviews.
• Provides training and guidance to Specialist I employees.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge: Understanding of loan servicing regulations, loan documentation, and collateral processes.
• Skills: Analytical thinking, effective communication, problem-solving, accuracy.
• Abilities: Ability to handle complex tasks independently and manage multiple priorities.

EDUCATION/EXPERIENCE

• High School Diploma or equivalent.
• 2–5 years of loan operations or loan servicing experience.

Work Schedule: 8:00 am – 5:00 pm – overtime may be required occasionally to meet processing needs.