Loan Operations Specialist

Texas Heritage National Bank; Daingerfield (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Texas Heritage National Bank seeks a detail‑oriented Loan Operations Specialist to process loan requests, input data, and prepare accurate documentation in accordance with bank policy.

You will monitor status updates with loan officers, review packages for completeness, and support compliance and workflow improvements while maintaining timely, clear communication with lenders and borrowers. This role emphasizes accuracy, teamwork across departments, and adherence to regulatory requirements.

Qualifications

• Loan experience (preferred)
• Banking experience (preferred)
• Teller experience (preferred)
• High School Diploma or GED (required)
• Some college or college degree (preferred)

Responsibilities

• Monitor incoming loan processing notifications within our portal, handling loan requests promptly and efficiently.
• Communicate closely with the Loan Officer and Assistant to ensure that loan processing aligns with bank policy and regulatory requirements.
• Collaborate with internal teams, including Loan Officers, Lending Assistants, and Compliance personnel, to gather necessary information for preparing loan documents.
• Communicate with other members of Loan Operations and the lending staff regarding the status of loan requests, missing information needed from the lender/borrower, and clear‑to‑close information.
• Review imaging system for documentation and documentation deficiencies for internal refinance and modification requests.
• Use the Bank’s loan platform system to key in information necessary to originate loan documents according to approval, collateral, and additional documentation in an efficient manner.
• Review loan documentation packages, ensuring accuracy, completeness, and adherence to established guidelines and policies.
• Manage documentation errors to an acceptable level once notified.
• Identify opportunities to enhance efficiency and accuracy in loan operations processes and contribute to developing streamlined workflows.
• Propose any improvements to existing loan templates and guidelines to ensure consistency and compliance.
• Demonstrate knowledge of bank regulations pertinent to lending by staying informed about industry regulations, lending practice changes, and loan documentation requirements updates.
• Other duties and/or projects as assigned.

Skills

MS Office

Loan terminology

Regulatory lending laws

Written communication

Multitasking

Attention to detail

Teamwork

Policies & procedures

Punctuality

Education

High School Diploma or GED

Some college

Tools

Loan origination software

Job description

Description

Responsibilities

• Monitor incoming loan processing notifications within our portal, handling loan requests promptly and efficiently.
• Communicate closely with the Loan Officer and Assistant to ensure that loan processing aligns with bank policy and regulatory requirements.
• Collaborate with internal teams, including Loan Officers, Lending Assistants, and Compliance personnel, to gather necessary information for preparing loan documents.
• Communicate with other members of Loan Operations and the lending staff regarding the status of loan requests, missing information needed from the lender/borrower, and clear‑to‑close information.
• Review imaging system for documentation and documentation deficiencies for internal refinance and modification requests.
• Use the Bank’s loan platform system to key in information necessary to originate loan documents according to approval, collateral, and additional documentation in an efficient manner.
• Review loan documentation packages, ensuring accuracy, completeness, and adherence to established guidelines and policies.
• Manage documentation errors to an acceptable level once notified.
• Identify opportunities to enhance efficiency and accuracy in loan operations processes and contribute to developing streamlined workflows.
• Propose any improvements to existing loan templates and guidelines to ensure consistency and compliance.
• Demonstrate knowledge of bank regulations pertinent to lending by staying informed about industry regulations, lending practice changes, and loan documentation requirements updates.
• Other duties and/or projects as assigned.

Requirements

• Self‑starter and self‑motivated to meet job expectations and goals.
• Basic proficiency in Microsoft Office Products, including Word, Excel, and Outlook.
• Knowledge of loan terminology and elements/process required to close a loan.
• Knowledge of general banking principles and federal and/or state regulatory lending laws.
• Ability to communicate effectively both verbally and in writing; multitask and work with exact deadlines in a fast‑paced environment while managing multiple deadlines.
• Ability to maintain attention to detail and complete accurate, detailed work within specific timeframes.
• Work effectively in a team environment and help others when needed.
• Ability to follow policies and procedures.
• Ability to work under general supervision.
• Ability to maintain punctuality, work attendance, and work extended hours, as necessary.

Education & Experience

• Loan experience (preferred)
• Banking experience (preferred)
• Teller experience (preferred)
• High School Diploma or GED (required)
• Some college or college degree (preferred)