Loan Operations Representative I

Canandaigua National Bank & Trust Co; Town of Canandaigua (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Canandaigua National Bank & Trust in Canandaigua, NY is seeking a Loan Operations Representative to support onboarding and servicing of loan accounts. You will ensure data accuracy, process transactions, and collaborate with various bank areas to resolve issues across the loan life cycle.

The role requires a minimum of four years in a related position, strong math and Microsoft Office skills, and familiarity with loan servicing regulations (FDPA, FCRA, RESPA).

Qualifications

• A high school diploma or equivalent normally required.
• Minimum of four (4) years' experience in a related position.
• Loan Servicing experience in FISERV DNA preferred.
• Moderate written and verbal communication skills.
• Proficient mathematics skill, including calculating interest accrual on accounts.
• Proficient skills with Microsoft Office Products.

Responsibilities

• Onboard and service loan accounts, ensuring data accuracy throughout the loan life cycle.
• Process a variety of loan transactions and respond to inquiries in a timely manner.
• Maintain records and provide written reports; resolve routine loan life cycle issues.
• Assist with monitoring system-generated exception reports and ongoing loan portfolio maintenance.
• Develop knowledge of loan servicing regulations (FDPA, FCRA, RESPA, HPA) and apply compliance practices.

Skills

Communication skills

Mathematics

Microsoft Office

Education

High school diploma or equivalent

Banking education/training preferred

Tools

FISERV DNA

Job description

Loan Operations Representative

Canandaigua National Bank & Trust

Location: Canandaigua, NY

What does a Loan Operations Representative do?

A Loan Operations Representative performs a variety of duties associated with the onboarding and servicing of accounts during the loan life cycle. This role plays a crucial part in the bank's mission to provide an exceptional customer experience through ensuring loan data accuracy, transaction processing, timely onboarding of new loans, collaborating with various areas across the bank, researching and resolving issues associated with loan accounts, support customer facing personnel with questions associated with loan operations processes, and contributing to ongoing employee development through providing on-the-job training to Loan Operations Representatives.

What competencies are needed to be successful in this role?

• A high school diploma or equivalent normally required, specialized banking education and training with focus on Loan Products preferred.
• A minimum of four (4) years' experience in a related position
• Loan Servicing experience in FISERV DNA preferred.
• Moderate written and verbal communication skills.
• Proficient mathematics skill, including calculating interest accrual on accounts.
• Proficient skills with Microsoft Office Products

What does a successful first year in this position look like?

• Performs clerical duties: filing (including electronic), data input, data upload verification, processing various transactions on the bank's core loan servicing system.
• Respond to all inquiries or requests for information in a timely manner.
• Maintain appropriate records and provides assigned written reports.
• Able to resolve routine issues/disputes throughout the loan life cycle.
• Monitor and act on a variety of system generated exception reports.
• Perform a variety of tasks related to the ongoing maintenance of the CNB Loan Portfolio.
• Gain knowledge of the laws, regulations, and practices that impact Loan Servicing, such as the Flood Disaster Protection Act (FDPA), Fair Credit Reporting Act (FCRA), Real Estate Settlement Procedures Act (RESPA), Homeowners Protection Act (HPA), and associated amendments to these regulations. Perform various functions directly related to loan servicing compliance with these regulations.
• Acquire and develop a thorough knowledge of the features and benefits of all bank products, services, and systems associated with the Loan Servicing function.

Compensation

The compensation range for this position is $18.00 -$20.00 per hour. The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.